Service Readiness Analyst chez Lenovo

Join our team as a Service Readiness Analyst and play a key role in ensuring Lenovo products are ready to deliver exceptional customer service from day one. This is a great opportunity for recent graduates or early career professionals to gain hands-on experience in product development, global service operations, and cross-functional collaboration.Key Responsibilities Collaborate with Offering Development Teams (ODTs) to define service requirements that ensure products are high-quality, easy to diagnose, and cost-effective to maintain. Support global readiness efforts prior to product launch, including: Coordinating worldwide spare parts availability Assisting with training programs for service technicians Ensuring service offerings are ready for quoting Publishing support materials (documentation, codes, tips) for customers and service partners Helping implement support plans that enhance customer satisfaction Contribute to product design improvements aimed at reducing warranty costs over time. Provide input on service strategies and identify opportunities for continuous improvement throughout the product lifecycle.  Basic Qualifications: Bachelor’s degree in Information Technology, Electrical Engineering, Computer Engineering, or related field Master’s degree is a plus but not required Internship or project experience in customer support, product development, or technology services Proficiency in Microsoft Excel, PowerPoint, and Word Flexibility to work occasional non-traditional hours to support global teams (e.g., in Beijing, Taiwan, and the U.S.) Ability to work onsite in Morrisville, NC at least 3 days per week Applicants must be authorized to work in the U.S. for any employer. We are unable to sponsor work visas for this position. Preferred Qualifications: Exposure to server systems or hardware servicing Strong analytical and problem-solving abilities, with a creative approach to overcoming challenges Ability to evaluate service processes and suggest improvements Team-oriented mindset with a willingness to learn from experienced colleagues Postuler maintenant