Network Operations Administrator chez Millennium Print Group
Millennium Print Group · Raleigh, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Raleigh
Join the Leader in Trading Card Manufacturing
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.
Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.
Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.
Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.
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What You’ll Do (organized by responsibility area)
1. Operational Support & Escalation
- Act as the escalation point for network-related tickets from the Service Desk.
- Troubleshoot and resolve L1–L2 networking incidents (connectivity issues, switch port problems, VLAN/basic DHCP/DNS issues).
- Communicate incident status and basic remediation steps to affected users and stakeholders.
- Follow existing change-control procedures for any network work you perform.
2. Cabling & Physical Infrastructure
- Pull, terminate, label, and test copper and fiber cabling for office and warehouse drops.
- Build and maintain patch panels, organize racks, and keep network closets to company standards.
- Perform moves/adds/changes (MACs) for ports and cabling as requested.
- Complete on-site installation tasks that are hands-on in nature (ladders/scissor lifts only with required training).
3. Network Monitoring & Basic Operations
- Monitor alerts from network monitoring tools and triage issues; escalate to Senior Network Engineer as appropriate.
- Perform basic switch/port troubleshooting and cable qualification (e.g., continuity, tone, basic link testing).
- Assist with scheduled maintenance windows as an operational resource (e.g., port changes, simple firmware updates when documented and approved).
4. Documentation, Inventory & Standards
- Maintain accurate port mappings, patch panel documentation, and closet labeling.
- Keep inventory of network hardware, cables, and spares; stage equipment for scheduled work.
- Ensure cabling and closet organization follow MPG standards.
5. Vendor / ISP Coordination & Site Readiness
- Coordinate with vendors and ISPs for scheduled installs, repairs, and cabling work.
- Accept and stage equipment deliveries; verify basic completeness of shipments.
- Prepare network closets/drops for site moves and small build-outs (physical readiness rather than design).
6. User Support & Onboarding/Offboarding
- Ensure new hires and site moves have working network drops and wireless access as configured by policies.
- Decommission network ports and document removals during offboarding.
7. Security & Compliance (supportive)
- Follow company security policies when handling credentials and device access.
- Assist with basic segmentation or access tasks under Senior Network Engineer direction (e.g., guest Wi-Fi on approved VLANs).
Why It Matters
You keep the day-to-day network reliable and physically maintained. By owning hands-on cabling and L1–L2 response, you reduce downtime, speed incident resolution, and let the Senior Network Engineer focus on architecture and strategic initiatives.
Required
- 3–5 years experience in network or technical support.
- Strong practical understanding of TCP/IP, DNS, DHCP, and VLAN basics.
- Hands-on cabling experience (pulling, terminating, labeling, testing).
- Familiarity with switches, routers, basic firewall/wireless troubleshooting.
- Comfortable performing L1–L2 troubleshooting and following change-control practices.
- Clear communicator with a customer-focused approach.
Desired
- CompTIA Network+, Cisco CCNA, or equivalent certification.
- Familiarity with common monitoring tools (LogicMonitor, NetBox, Wireshark) is a plus.
- Practical SD-WAN exposure (e.g., Cisco Meraki) helpful but not required.
- Willingness to complete scissor-lift or other site-safety training.
Working Conditions
- Occasional evenings/weekends for maintenance or incident response.
- Ability to lift and carry up to 50 lbs.
- Travel between sites as required
What to Expect
MPG offers a leading-edge compensation package which includes the following:
- A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
- 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
- 401(k) Plan with up to a 6% (dollar for dollar) Employer match
- Health Savings/Flexible Spending Account options
- Paid time off, including 10 company-paid holidays, plus 1 floating holiday
- Employee Assistance Program
- Comprehensive relocation package available for qualified candidates
- And, much more!
Millennium Print Group is an Equal Opportunity Employer
The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
