Tax Assistant chez City of Jacksonville, FL

About the Department

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Tax Collector Department is actively seeking a Tax Assistant,

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry level administrative support work in the receipt and processing of business tax receipts, property taxes and issuing related documents.   The work requires knowledge of techniques, methods and procedures used in the processing of taxes, fees, fines, bills and related payments, which involves the use of specialized which is learned on the job or through specialized training. Contacts require skills in understanding and influencing people and are important in explaining rules and regulations and providing customer services.  The work is semi-routine in that tasks are covered by procedures or precedents, and it is patterned involving similar situations requiring the choice of the correct procedure. The work is performed in an office environment.   Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software, calculator, and copy machine.  The physical demands consist mainly of sitting or standing in one place for extended periods of time and may occasionally require lifting or moving light objects weighing less than 20 pounds.  The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior’s approval.

Position Duties

• Responds to inquiries from the public by researching and providing information concerning taxes, liens, business tax receipts and related matters.
• Reviews application forms and verifies for accuracy and completeness.
• Codes, verifies, enters, and retrieves data using personal computers.
• Files correspondence, documents, and related information.
• May type forms, letters and correspondence.
• Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software, calculator, and copy machine.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

Minimum Qualifications

• Knowledge of office practices and procedures.
• Ability to learn the laws, rules, regulations, and procedures governing the receipt and processing of business tax receipts and property taxes, fees, bills and related payments.
• Ability to simultaneously listen, communicate, interpret and enter data into a computer terminal with accuracy and speed.
• Ability to learn the procedures used in preparing and issuing permits, liens and related documents.
• Ability to receive and process payments and prepare and issue a variety of documents.
• Ability to read and verify the accuracy and completeness of documents.
• Ability to code, enter and retrieve data using personal computers.
• Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software, calculator, and copy machine.

Other Qualifications

• One year of education or experience cashiering or in office clerical work involving dealing with the public

• The probationary period for this class is twelve (12) months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K  

Largo, FL 33778-1630 

Email: [email protected]

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