Certified Medical Assistant & Community Health Worker chez Kinston Community Health Center

Are you passionate about making a difference in the community? At Kinston Community Health Center (KCHC), we’re looking for a dedicated professional who thrives in a hybrid role that blends hands-on clinical care with community outreach and advocacy.

In this role, you won’t just take vitals or assist providers—you’ll also help families access vital resources, guide patients through enrollment programs, and bring healthcare directly into neighborhoods through mobile clinics and community events. Every day is an opportunity to bridge healthcare and community resources, improve health outcomes, and ensure equitable access to care for those who need it most.

If you’re bilingual, compassionate, and ready to apply your skills in a setting where your work truly matters, we’d love to have you on our team.

Position Summary
This hybrid position supports KCHC’s clinical operations and community outreach programs in the Community Outreach Department. The role provides direct patient care and clinical support under the supervision of licensed providers while also addressing broader social determinants of health. Duties include clinical tasks (vital signs, medication administration, specimen collection), patient education, enrollment support for insurance programs, and outreach activities such as home visits, health screenings, and case management. The goal is to bridge healthcare and community resources to improve health outcomes, promote equity, and support the mission of KCHC.

Qualifications

     Education:

• High school diploma or equivalent required; Associate’s degree preferred.
• Completion of an accredited Medical Assisting program preferred.

     Certifications & Licenses:

• Certified Medical Assistant required (AAMA/ARMA).
• Community Health Worker certification required within 6 months of hire.
• CPR certification (or within 6 months).
• Valid NC driver’s license with acceptable driving record.

     Experience:

• 1–3 years in a clinical or healthcare setting preferred.
• Bilingual (English/Spanish) required.
• History of working with individuals and families from diverse cultural and socioeconomic backgrounds.

     Skills:

• Proficiency in Microsoft Office Suite, Chrome, and EHR systems (NextGen preferred).
• Knowledge of medical terminology and anatomy.
• Strong organizational, communication, and documentation skills.
• Ability to prioritize, manage time effectively, and work independently.

 Essential Duties and Responsibilities

     Clinical & Administrative Duties

• Maintain strict confidentiality regarding patient records while utilizing a team-based approach to care.
• Schedule/reschedule appointments, conduct patient calls, and assist with transportation as needed.
• Accurately measure and record patients' vital signs; obtain histories and chief complaints.
• Prepare patients for examinations and perform routine screening tests in the clinic or on the mobile health unit.
• Accurately prepare and administer medications and injections under appropriate practitioner authorization.
• Collect and prepare specimens; sterilize and maintain instruments and exam rooms.
• Support provider efficiency by performing delegated administrative tasks and EHR documentation.
• Ensure compliance with OSHA, HIPAA, and KCHC policies.

     Outreach & Community Health Duties

• Maintain a patient caseload and provide case management and navigation services.
• Conduct outreach through home visits, health screenings, community events, and mobile health clinics.
• Educate patients and community members about KCHC services, including sliding fee programs.
• Assist with Medicaid, Healthcare.gov, and program enrollment.
• Research and connect patients to community-based resources based on individual care plans.
• Accurately document outreach activities, charge entries, and schedules in NextGen or assigned systems.
• Attend community meetings, internal trainings, and professional development opportunities.

     General Responsibilities

• Demonstrate professionalism, accountability, and respect toward patients, families, and coworkers.
• Maintain active BLS certification and perform CPR when required.
• Perform vehicle safety checks and assist with transportation when applicable.
• Perform all other duties as assigned.

 Work Environment

• Comfortable working in clinics, offices, homes, and community/outdoor settings.
• Must be available for occasional evenings and weekends based on departmental needs.
• Exposure to varied weather and environments during outreach activities.

 Travel Requirements

• Local travel required; use of company vehicle provided.
• Adherence to vehicle safety policies and inspections is mandatory.

Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. 
• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions.
• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.
• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community.
• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.

 Knowledge, Skills, and Abilities

• Delivers high-quality customer service with professionalism and cultural sensitivity.
• Actively listens and communicates clearly across diverse populations.
• Maintains confidentiality and handles sensitive information with discretion.
• Applies knowledge of clinical and administrative standards and institutional policies.
• Manages time effectively, prioritizing tasks and meeting deadlines.
• Demonstrates community awareness and understanding of the population served.
• Projects a professional image and provides leadership when delegating or guiding team efforts.

 Physical Demands

• Frequently required to sit, stand, walk, bend, reach, and handle materials or equipment in both clinical and community settings.
• Driving is a routine part of this position; must be able to operate a motor vehicle safely for local travel to patient homes, community events, and other outreach activities.
• Must be able to lift, move, or transport patients, equipment, or supplies weighing up to 25–50 pounds as part of clinical and outreach duties.
• May be required to assist patients with mobility (e.g., getting in/out of vehicles or exam chairs).
• Must have the manual dexterity to use clinical instruments, operate computers, and perform accurate documentation.
• Position may require extended periods of standing during health events or mobile unit operations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 Supervisory Responsibilities

• None

 Compliance Responsibilities

As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to:

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.
• Promptly report any known or suspected violations of compliance/safety standards.

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.