- Senior
- Bureau à Armada
Do you thrive on customizing Acumatica to solve complex operational challenges and streamline workflows? Can you turn Acumatica’s powerful ERP platform into a growth engine for an ambitious organization? Can you bridge the gap between technology and operations to drive measurable business impact? Are you passionate about configuring, customizing, and improving ERP platforms to fuel growth?
If you answered yes to any of the questions above, we need you as our ERP Specialist! We’re looking for someone who’s not afraid to challenge the status quo and bring forward fresh approaches to improve efficiency.
Job Description
Our ERP Specialist isn’t just a support role, this is a mission critical position that impacts every corner of our business. We’re looking for someone with exceptional talent in assessing needs cross-departmentally, defining requirements, managing complex projects, and confidently prioritizing what matters most. Excellent internal customer service with clear, persuasive communication, both written and verbal, is a must. Above all, we value a relentless “get it done” mindset and a drive to deliver results. There is a family dynamic at TPG, Inc. that extends to the customer, as we strive to give them the highest-quality service.
Here are some examples of the actual work your day would include.
- Identify faults, diagnose and resolve issues, and recommend appropriate paths, ensuring minimal system downtime
- Ensure seamless integration between the ERP system and other enterprise applications
- Analyze existing business processes and recommend ERP-driven improvements
- Develop automated workflows within the ERP system to streamline operations and improve efficiency
- Work with various departments to understand their ERP-related needs
- Test new features, and oversee upgrade and customization deployments
- Provide training to other ERP-focused IT staff and end-users
- Provide leadership, guidance, and professional development opportunities to a team of ERP specialists, fostering a high-performing and collaborative environment
- Research and resolve inquiries/tickets in a professional, timely and accurate manner
- Generate reports, dashboards, and analytics to support decision making
- Interface with 3rd party ERP vendors for technical support and fixes
- Develop standard operating procedures for common technical issues
- Monitor and lead ERP system updates
- Write, edit and proofread ERP documentation, user manuals and training manuals
Job Requirements
To be successful in this role, you need to have a certain amount of knowledge, skills, and experience:
- At least 5 years in a direct ERP support role; at least 3 years in Acumatica support
- Acumatica experience should include generic inquiries, report builder, import and export scenarios and APIs to various other enterprise systems
- Provide excellent customer service and support for internal customers and 3rd party vendors
- Experience with SPS Commerce, BigCommerce, ShipHawk, NetStock, Acumatica Payments, and other add-on modules is a plus
- Willing and eager to learn new solutions to both existing and new challenges
- Experience creating support documentation
- Ability to lead projects with mixed resources from vendors and internal staff
- Exceptional organization and coordination skill sets
This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for long periods of time. In addition, portions of the position may include shadowing of other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.
You’ll be the go-to expert for Acumatica, driving innovation and shaping how our systems support every department. In this role, you won’t just maintain processes, you’ll actively design and implement solutions that make our business smarter, faster, and stronger. We need an ERP Specialist that has a positive attitude, and the words “can't” and “impossible” are not a part of your vocabulary.
Availability
You must be available to work between the hours of 7am and 6pm Monday – Friday with the occasional evening or Saturday for projects that must be done outside of normal business hours.
Compensation
This is a full-time salaried position with benefits. Benefits include:
- Blue Cross Blue Shield Healthcare
- Dental Insurance
- Vision Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Life Insurance
- Paid Time Off
- Holiday pay effective immediately (8 holidays recognized)
- 401k with employer 4% match and revenue sharing
- Referral program with opportunities to earn up to $1,500 per referral
- Additional Training Programs: Career Development and Department Shadows
Company Overview
TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.
TPG, Inc. is not just a team, we’re a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.
Company Divisions
TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com
The Pond Guy, Inc. – direct-to-consumer. thepondguy.com
The Pond Guy, Inc. – local services division. weknowponds.com
How To Apply For Position
Step 1: Submit Resume.
Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.
Step 3: If selected for further review, you will be contacted for an interview.
The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.
