Technology & Shipping Operations Manager chez AnsibleHealth Inc.

About AnsibleHealth

AnsibleHealth is a healthcare technology company dedicated to improving patient care through innovative digital solutions. We provide specialized tablets and networking equipment to patients, enabling remote healthcare delivery and monitoring. As we scale our operations, we're seeking a dedicated professional to manage our technology provisioning and shipping operations.

Position Overview

Title: Technology & Shipping Operations Manager
Location: In-person 5 days/week on-site at Orbit partner facility in St Marys, OH
Employment Type: Full-time
Reports to: Director of Operations

The Technology & Shipping Operations Manager will be responsible for the end-to-end provisioning of patient technology equipment, ensuring devices are properly configured, secure, and ready for deployment. This role combines technical provisioning expertise with inventory management and operational excellence.

Key Responsibilities

Device Provisioning (40%)

• Configure and provision GL.iNet routers for patient connectivity

• Set up Samsung tablets with AnsibleHealth kiosk application

• Apply Knox security profiles and ensure proper device management

• Perform quality assurance testing on all provisioned equipment

• Maintain provisioning station equipment and troubleshoot technical issues

Data Security & Compliance (20%)

• Ensure all devices are free of Protected Health Information (PHI)

• Implement and maintain data sanitization procedures for returned devices

• Document compliance with HIPAA and security protocols

• Manage secure disposal of devices that cannot be redeployed

Inventory Management (25%)

• Monitor and maintain optimal inventory levels for all technology products

• Coordinate with procurement team to prevent stockouts

• Track device lifecycle from receipt through deployment

• Manage relationships with suppliers and vendors

• Implement and maintain inventory tracking systems

Shipping & Logistics (15%)

• Coordinate timely shipment of equipment to patients

• Manage shipping documentation and tracking

• Handle returns processing and device assessment

• Optimize packaging procedures to minimize damage

• Work with shipping partners to resolve delivery issues

Required Qualifications

Technical Skills

• Experience with network device configuration and management

• Familiarity with mobile device management (MDM) systems

• Basic understanding of networking concepts (DHCP, WiFi, etc.)

• Proficiency with WindowsMac computers, Android Tablets, and web-based admin tools

• Ability to follow detailed technical documentation

Professional Experience

• 2+ years in IT operations, logistics, or similar role

• Experience with inventory management systems

• Track record of maintaining quality standards in repetitive tasks

• Healthcare technology experience preferred but not required

Core Competencies

• Attention to Detail: Ability to maintain accuracy across high-volume provisioning

• Organization: Strong skills in managing multiple priorities and deadlines

• Problem-Solving: Capability to troubleshoot technical and logistical issues

• Communication: Clear written and verbal communication with technical and non-technical stakeholders

• Reliability: Consistent on-site presence and dependable work output

Working Conditions

• 5 days per week on-site at Orbit facility

• Physical requirements include:

  • Ability to lift and move packages up to 25 lbs

  • Standing/sitting for extended periods during provisioning

  • Manual dexterity for device setup and cable management

What We Offer

• Competitive salary commensurate with experience

• Comprehensive health, dental, and vision insurance

• 401(k) with company matching

• Professional development opportunities

• Chance to make a meaningful impact on patient care

• Collaborative environment with cutting-edge healthcare technology

Success Metrics

• 99%+ accuracy rate on device provisioning

• Zero PHI breaches or security incidents

• Maintain <24 hour turnaround on device provisioning

• Inventory accuracy of 98% or higher

• Customer satisfaction scores for equipment quality