Senior Account Manager chez The Trade Desk

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. 

This is an exciting opportunity to be coming onboard at a special time in our Melbourne office’s history, where you will play an important role in growing our Melbourne presence, business and culture. You embody The Trade Desk’s core values of grit, agility and full heartedness in spades. 

Who you are: 

A client services pro, you’re comfortable managing and growing lots of agency accounts, and able to prioritize between a hundred different things at once. You love learning new technology and teaching it to others. You’re as comfortable diving into Excel to improve a campaign as you are owning and delivering client presentations. You are able to build long-lasting and reliable relationships with key partners and understand how our product solution can solve their business objectives & vision. You’re a self-starter and can set your own priorities.  

What you'll do: 

• Manage and grow a roster of key agency accounts 
• Work closely with the Trading team to rapidly grow existing portfolio and support the onboarding of new customers. onboard new customers 
• Work closely with Business Development to identify ways to grow current accounts 
• Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns 
• Provide continual training to clients as new features are added to The Trade Desk 
• Work with Product Management to help define features and drive enhancements to The Trade Desk platform 
• Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides 

What you bring to the table: 

• 6+ years of online advertising & client-facing experience 
• Solid technical background, ideally with experience at another DSP, SSP, online publisher, agency, MarTech provider or other online advertising role   
• Strong interpersonal skills – you can manage the most difficult conversations with clients and deliver outstanding customer service. 
• Solid experience in Excel and MS Office  and an ability to use large data sets to build presentations and extract insights & strategy recommendations 
• Strong troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment 
• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies 
• Effective time management skills – ability to prioritize and meet deadlines 
• High attention to detail & process driven 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.