Coordinator Investigations & Corruption Prevention chez NSW Government – Department of Customer Service

Coordinator Investigations & Corruption Prevention

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + super

Employment Type: Temporary (end of November 2026), Full-time

Location: Haymarket, Sydney - flexible, remote and hybrid working opportunities

Pssst! can you keep a secret?

Are you passionate about fostering integrity, preventing corruption, and building a culture of accountability? We are looking for a dynamic and proactive individual to join our Investigations and Corruption Prevention team within the Department of Customer Service (DCS). Your role will involve setting our investigations up for success by being curious and supporting the gathering of evidence as well support in maintenance of fraud and corruption prevention strategies.  

Your work will help empower DCS to uphold the highest standards of integrity and governance by preventing fraud and corruption before it starts. You will collaborate with Investigations and the Quality Assurance team to develop robust strategies and solutions that create lasting positive change.

You will have high integrity and experience working with competing demands. Investigation experience is not necessary, but you need to be able to support investigators by providing the administrative support, recording-keeping and systems that they use during investigations. This role is ideal for someone with strong stakeholder skills, project management, governance or business operations, experience in investigations is not essential but is a bonus.

About the team

The roles sits within the Investigations and Corruption Prevention Team within the Department’s Policy, Strategy and Governance division.

Reporting to the Manager, Triage, Assessment and Advice, you will co-ordinate the delivery of high quality administrative and support services by investigation service providers, and in-house resources to ensure the investigation and corruption prevention function achieve its legislative and compliance objectives.

Key Responsibilities

Prevention and Education

• Develop and deliver engaging educational seminars, workshop and training programs to raise awareness of fraud and corruption risks.
• Partner with stakeholders across DCS to identify educational needs and create tailored content.
• Collaborate with ICP QA team to address corrective action and continuous improvement initiatives.

Awareness and Engagement

• Build strong relationships with employees, management and external partners to promote culture of accountability.
• Act as a trusted resource for fraud and corruption prevention initiatives, offering guidance and expertise.

Governance and Reporting

• Support correspondence and statutory reporting obligations, including reporting to ICAC and NSW Ombudsman.
• Assist in preparing reports for DCS Executive Leadership Team and Audit and Risk Committees.
  

Triage and Administration support

• Track investigation workflows and timelines, ensuring accurate records management.
• Assist with triage and preliminary assessment of reported matters, including Public Interest Disclosures.
• Maintain and report on the conflict of interest and Gift and Benefits register.
  

About You

Building and maintaining strong working relationships is a key for this role, therefore, you will bring forward your strong stakeholder management and problem-solving skills. You will have a key role in maintaining confidentiality of sensitive information and assisting in the periodic reporting to the Audit and Risk Committees and the Management Assurance Committee.

To be successful in this role you will have:

• Strong verbal and written communication skills
• Excellent stakeholder engagement and interpersonal skills
• Proven experience in operating in a highly sensitive and confidential work environment within a legal, regulatory and/or investigations position.
• Proficiency in maintaining and case management or similar software containing confidential and sensitive data.
• Proficiency in Microsoft Office Suite (Excel/PowerPoint/Word) particularly for extracting data from our case management system and creating accurate and insightful reports.
• Desired abilities in reporting and data presentations.

What we need from you

To start your journey as a Coordinator Investigation and Corruption Prevention please click on the link below and attach your resume (max 5 pages) and an optional cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that successful candidates will need to complete additional assessments as part of this recruitment process

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 17 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process