Alarm Dispatcher chez Pye-Barker Fire & Safety

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Schedule Coordinator is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities: 

• Serves as main liaison for service manager, customers, and field technicians.

• Answering scheduling queries via email and phone.

• Rescheduling or canceling meetings in a timeous manner.

• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.

• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.

• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.

• Perform other duties assigned by management.

Education/Qualification: 

• Required: High School Diploma or GED

• Preferred: Bachelor’s Degree

• Required: 3-5 years’ experience in customer service

• Preferred: 5 + years related experience

• Previous experience dispatching technicians

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

Pye-Barker Fire and Safety is an Equal Opportunity Employer

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