HOKA Flagship - Key Holder chez Deckers Brands

ABOUT HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighbourhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together. 
 

SUMMARY

Our Key Holder are integral to the success of the HOKA Brand. As an Assistant Store Manager, you partner closely with the Store Manager to drive business results. You regularly share the HOKA Brand values, vision and mission with your team members.
 

DESCRIPTION

• Keyholder aids in the management of the retail store consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live.  He/she will consistently provide our customers with the highest level of service and assist the Store manager with monitoring sales and performance.

  DUTIES AND RESPONSIBILITIES:

  Human Resources/Team Development:

  * Instill in employees the meaning and importance of customer service by observation, feedback and role modeling exceptional service.

  * Inspire employees to contribute to the overall productivity of the store.

  * Delegate the work load appropriately and effectively in the absence of the Store manager

  * Working with Store Manager, identify and recruit potential sales and stock candidates to meet the staffing needs of the store and the long range Company objectives.

  * Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.

  Operations:

  * Assume responsibility for opening and closing the store and securing all assets.

  * Maintain the store security system, including building security and cash handling.

  * Be personally available to all customers to communicate and identify their needs and address their questions and concerns. 

  * Assume manager responsibilities in the absence of the Store Manager and Assistant Manager.

  Finance:

  * Ensure company policies and procedures are communicated in a timely manner and adhered to accordingly.

  * Assist the Store manager in achieving the fiscal business plan by daily monitoring and execution of sales and productivity plans.

  REQUIRED QUALIFICATIONS:  

  Education/Experience:

  * Associate’s degree

  * Driver’s License

  * 1 - 2 years’ experience in retail store management

  * Must be 18 years or older

  Skills/Programs/Knowledge/Behavior:    

  Strategic Know How: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment; can effectively cope with change; can shift gears comfortably; deals with concepts and complexity comfortably; probes all fruitful sources for answers.

  Working Know How: Communicates up; provides peers and supervisors with information so that they can make accurate decisions; is timely with information; spends his/her time on what’s important to the business; can quickly sense what will help or hinder accomplishing a goal; is focused.

  Courage: Steps up to tough conversations, seeing them as opportunities.

  Getting Work Done: Steadfastly pushes self for results that drive the business.

  Social Know How: Is able to write clearly and succinctly in a variety of audiences. Can get messages across that have the desired effect; can effectively can effectively tell a story and gain buy-in individually and in a group as appropriate.

  People Know How: Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; picks up on the need to change personal and/or interpersonal behavior quickly; seeks feedback; is seen as a team player and is cooperative; easily gains trust and support of peers.

  PHYSICAL DEMANDS:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

  * Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.

  * Manual dexterity required.

• ID
  70SSRS30

ADDITIONAL REQUIREMENTS 

• Flexibility of schedule and hours to meet the needs of the business.
• Flexibility to travel to meet the needs of the business.
• Valid State or Federal Identification.

As part of our HOKA Family, you belong to more than a performance lifestyle Brand. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military, or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity. If you need reasonable adjustments at any point in the application or interview process, please let us know.  

We know that creating space for people to identify themselves in the way in which they choose affirms our individual value and promotes a culture of mutual respect. Please feel free to let us know in your application which pronouns you use, for example: she/her/hers, he/him/his, they/them/theirs.