Film & TV Operations Specialist chez Global Critical Logistics (GCL)

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team. 

GCL (Global Critical Logistics) is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. The company, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Dietl, CARS, SOS Global, Dynamic International and more. GCL’s premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. GCL is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions.

The Film & TV Operations Specialist coordinates and manages the end-to-end import/export processes, ensuring timely movement of a client’s goods across different countries and regions, while providing exceptional customer service in promptly and professionally addressing client inquires and concerns. Manages relationships with   carriers, negotiates rates and secures optimal shipping options for clients. Collaborates with various departments, including finance and customer service, to ensure seamless operations.

Job Type:  Full Time in Office

Work Schedule: First Shift Monday-Friday. Schedule fluctuates based on workloads (Core hours 9AM-5PM). Rotation of on-call weekend responsibilities.

Key Responsibilities:

• Builds and maintains strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty for long-term business.
• Communicates and collaborates with clients and vendors to understand their shipping requirements and provide tailored solutions.
• Prepares and processes the necessary documents and paperwork for the import and export of goods, such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Coordinates with customs authorities to ensure compliance with import/export regulations and documentation.
• Proactively identifies cost-saving opportunities and efficiency improvements in import/export processes; stays informed on   trade regulations changes and industry trends.
• Resolves any customs clearance or transportation issues during the shipping process, such as delays, damages, losses, or disputes to maintain the integrity of the supply chain.
• Evaluates and optimizes the efficiency, quality, and cost-effectiveness of the shipping process, as well as identifying and implementing improvement opportunities.

Qualifications:

• 3-5 years’ experience ideal; no previous logistics experience is required if the candidate has the propensity to grasp operational processes and procedures
• Enjoy and comfortable working in a customer service role
• Advanced computer skills including programs such as Microsoft Excel, Smartsheet and Outlook
• Must be open to change and an advocate for continuous improvement.
• Must be highly organized with the ability to multitask
• Ability to work in a fast-paced and dynamic environment
• Excellent communication skills
• Must be results-oriented and willing to take ownership of all assigned projects
• Team player with a positive attitude

Don't meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What GCL Will Offer You: 

A growing logistics firm backed by an award-winning global parent company within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.  

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others. 

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

GCL is committed to the inclusion of all qualified individuals. As part of this commitment, GCL will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact [email protected]. GCL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.