AR Manager I chez Johnstone Supply

Now is the best time to join Johnstone Supply. The Accounts Receivable Manager is responsible for overseeing the accounts receivable (AR) function in alignment with company policies, practices, and all applicable Federal, State, and Local credit regulations. This role ensures the accuracy and integrity of customer records within assigned locations by leveraging Johnstone Supply technology and applying established AR procedures. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

 Position responsibilities:

• Oversees and manages the integrity of the Customer Record Files including ensuring adequate credit limits are determined, terms are within the parameters generally accepted by Johnstone Supply, segmentation of the customer is relevant to the type of business, authorized buyers and required licenses are current.
  1. Review/process all Credit and POD applications for assigned locations – validate information provided by the customer – Division of Corporations / Various Licensing Websites -verify CAC/Mechanical license / EPA, etc.
  2. Credit applications only – pulling required credit reports from TWG credit agency partners NACM/DNBI and Equifax and assigning the appropriate level within approved authorization. Requested limits exceeding approved level must be sent to Controller or VP of Finance for second level of authorization.
• Implements credit efforts and ensures collection management of assigned accounts. Ensures proactive monitoring and ongoing management of all credit and collection related matters for assigned area.
  1. Managing credit override job queues including ensuring proper credit limits are in place. Override based on job queue request, taking the appropriate follow up action including calling customers based on past due balance and/or review of credit limit.
  2. Collection calls – routinely go through AR Collection queue calling on past due customers, noting account and set follow up date based on the conversation. Responsible for engaging the Account Manager for support when needed.
• Sets up job accounts with NACM completing the required documentation accurately to ensure leverage in securing Johnstone Supply payment’s position.
• Coordinates and supports collection related legal action such as:
  1. Preparing account for the state specific attorney based on the requirements of the attorney. Manage account write offs once attorney has acknowledged that they have everything needed.
  2. Ensure completion of NSF and Credit Card Fraud follow up process from notification of returned check or Credit Card Fraud. This includes notification to the customer, charge back of the return and appropriate fees and legal follow up without resolution through the State Attorney’s or Solicitors Office.
• Responds to and provides information related to general customer calls (inbound/outbound) including but not limited to billing questions, authorized buyers, copies of invoices/statements, etc. 6. Utilizes Customer Technology Portals for billing purposes.
• Utilizes Avalara Sales Tax website including input/creation of customer records for all new nontaxable accounts for the locations assigned into the Avalara website.
• Ensures the integrity of the GL accounts, Cash Box and A/R Payments. Where applicable, responsible for Cash Box deposits and sweeps as well as A/R payments received through the mail as well as the payment application of ACH payments once received through TWG bank.
• Researches, reconciles and follows up on all non-descript payments received through the company Lock Box or BillTrust auto post programs as notified.
• Manages the BillTrust processes including promoting and encouraging customers to join the BillTrust portal, manage Fax and Transmission failures.
• Assists as assigned on Johnson Controls open invoices requiring additional information or follow up.
• Assists when necessary for Johnstone Supply Strategic Account – set up, payment application, EDI or general questions.
• Serves as AR resource in the field to assigned branches and accounts.
• Assists other Accounts Receivable personnel as needed including handling account overflow as and covering in absence of peers as assigned.
• Supports eCommerce initiatives and maintaining the Customer Record file for contacts when requested, setting up the appropriate triggers, initiating invite for all eCommerce platforms through Johnstone Supply technology (i.e. Innovo).
• As directed, may assist with various project and initiatives, including but not limited to acquisitions, maintaining AR SOP, sales tax software, credit card processor review/renewals, credit agency renewals, working with and the selection of external collection related vendors/firms.
• Performs all other duties as assigned.

 Position requirements:

• Position requires completion of four years of high school or GED requirement. No specific license or certificates are required. 
• Proficiency in a variety of standard office computer software (Word, Excel, Outlook) is required. General ability to learn mainframe accounting software application screens (i.e. Eclipse) and Johnstone Supply utilized technologies as required by standard operating procedures. 
• Ability to speak and write proficiently in English. 
• A minimum of three (3)) years’ experience working in an accounts receivable or similar professional field with three (3) or more years prior work experience in credit and collections management preferred. 
• Typically, this level position is responsible for more standard and routine credit and collection issues. The Accounts Receivable Manager I is responsible for collections on medium balance and customer accounts. This position will approve payment plans, promissory notes and set credit limits for new and existing customers. This level position typically has a minimum of $3,000,000 and not to exceed $5,000,000 in monthly collections and typically an annual average of 500 to 750 accounts.

 Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

 At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

 EOE & E-Verify Participating Employer.