Patient Service Representative/CHO Clinic chez None

Summary 

The Patient Service Representative serves as the front line initial face to face contact with the Institute’s patients and visitors. This position directly supports the patient flow by greeting and registering patients, scheduling appointments, collecting payments, fitting and dispensing eyewear, and assisting with administrative duties.

Experience 

A minimum of one year customer service experience, preferably in optometry or ophthalmology

Experience with medical insurance plans is preferred 

Education Requirements 

High School Diploma or GED 

Skills Required 

· Good organizational and communication skills 

· Must be customer service oriented 

· Good typing and or computer skills 

· Ability to work in close contact with patients and co-workers in a caring, professional and competent manner 

· Must be able to multitask and handle high volume and stressful environment 

· Must be detailed oriented and able to maintain a high level of accuracy in data entry 

· Pleasant phone skills 

· Must be able to help elderly and poor sighted with necessary tasks 

· CPR Certification helpful, but not required 

Essential Functions 

· Maintains a welcoming environment for patients, visitors and co-workers 

•       greets each patient, visitor or co-worker appropriately 
•       comforts patient by answering questions and communicating schedule delays 
•       maintains a clean reception area and keeps magazines orderly and current 

· Provides assistance to technical staff and physicians 

•      ensures that patient completes medical history updates annually and scan documents into group management system 

· Provides assistance to check out area 

•     schedules follow up appointments
•     collects co-pays 
•     runs collections report at the end of the day 

· Provides assistance to optical area 

•    fit and dispense eyewear
•    take optical payments as needed
•    work with the optical lab to ensure all orders are out in a timely manner 

· Maintains patient records by obtaining, recording and updating personal and financial information 

•      reviews patent demographic information for accuracy and updates with needed changes in address or phone numbers 
•      acquires patient’s language, nationality and email address 

Physical Demands 

Ability to bend and stoop 

Ability to perform data entry/keyboard 

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.