Transit Assistant Superintendent of Operations chez City of El Paso, TX

Licenses and Certificates: Valid Texas Class "C" driver's license or equivalent from another state. Texas Class “B” Driver’s License (CDL) or equivalent from another state within six (6) months of appointment. Special Requirements: Positions requiring a CDL or positions of a safety sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.

Plan, organize, and supervise daily transit operations through subordinate employees. Involves: Monitor daily operations and provide guidance and direction to transit operators, communication dispatchers, and transit supervisors to provide superior transit service and ensure timeliness and customer satisfaction. Promote and implement compliance with safety requirements set forth by Federal Transit Administration (FTA) regulations and motor carrier requirements. Meet with transit operators, communication dispatchers and transit supervisors daily to identify and resolve problems and allocate supervisor and dispatcher assignments. Assist with personnel related issues such as sick leave abuse notifications, missouts, and issuance of written or oral instructions to transit operators, dispatchers and transit supervisors. Evaluate and ensure compliance with safety and training requirements. Oversee and participate in compliance activities related to transit operations. Coordinate training and maintain records. Coordinate the transport of safety-sensitive operations employees to random drug testing site. Monitor overtime and other operating expenses related to transit operations. Maintain statistics and generate periodic reports on services furnished. Monitor calls received by dispatchers, and follow up with transit operator complaints or issues regarding service or units. Ensure that accidents, unsafe acts and complaints are properly documented and reported. Monitor staffing levels and shift assignments for transit operators, dispatchers and transit supervisors. Recommend service modifications to better accommodate customer needs. Review documentation submitted by Transit Operators, Dispatchers and Transit Supervisors for accuracy prior to submission to Superintendent or other divisions.

Perform and conduct various administrative responsibilities. Involves: Identify, create and introduce improvements to work flow, training, equipment and other operational areas. Respond to inquiries, questions and requests for information. Draft and provide written and oral responses. Consult with department planning and scheduling staff on the transit operator sign-up. Coordinate and execute the transit supervisor and dispatcher sign-up, transit supervisor and dispatcher coverage, transit operator vacation sign-up, transit supervisor vacation sign-up, transitional duty assignments and other special projects. Assist safety division in the planning and preparation of new transit operator trainee classes and transit operator trainer assignments. Assist Superintendent to resolve problems and respond to customer service complaints, including complaints from individuals who may be irate. Attend meetings as required to provide information and respond to concerns from co-workers, other departments and the public. Make recommendations for improvement of services.

Perform related managerial or supervisory duties as required. Involves: Perform duties of immediate supervisor or subordinates to ensure continuity of operations. Recall employees to work in emergencies. Assist Superintendent with resolution of grievances. Promote the observation of safe work practices.

Supervise assigned personnel. Involves: Schedule, assign and check work. Appraise employee performance and review evaluations by subordinate supervisors. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers, discipline, and merit pay or other employee status changes.