- Junior
- Bureau à Porto
Are you ready to turn your talent for problem-solving into amazing customer experiences? We are looking for enthusiastic individuals fluent in Dutch to provide timely, high-quality support for a leading global tech company. You will be helping a diverse user base with their tech needs, ensuring every interaction is smooth, helpful, and efficient.
💼 What you’ll do
- Respond to incoming inquiries via email and chat with accuracy and care ✉️💬
- Follow clear procedures to solve issues and escalate more complex situations when needed ⚡
- Meet established service standards and help keep our support team performing at its best ✅
- Learn and grow through regular training, coaching, and feedback 📚
Requirements
- Previous experience in a contact centre is mandatory 🏢
- Excellent written communication skills ✍️
- Comfortable handling chats and tickets 💬📩
- Preferred experience in a service program for any advertising technology company 📊
- Product support experience is advantageous 🛠️
- Familiarity with social media products and basic understanding of digital advertising 📱
- Adaptability and flexibility in a dynamic environment 🔄
- Strong troubleshooting skills with the ability to investigate and understand complex customer issues 🕵️♀️
Benefits
- Be part of a multicultural, welcoming team that values your ideas and growth 🌍
- Work from our office in Porto, one of Europe’s most vibrant cities 🏖️🏙️
- Opportunities to develop professionally and gain experience with cutting-edge tech products 🚀
- Enjoy a supportive environment where your work truly makes a difference 💡
If you thrive in fast-paced, collaborative environments and enjoy helping people, this could be your next adventure!
