
Operations Management (Apprentice) chez the National Centre for Social Research
the National Centre for Social Research · London, Royaume-Uni · Onsite
- Bureau à London
Location: London (and able to commute to other NatCen offices if required)
Salary: £21,500 [Pay will progress in line with the National Living Wage rate set by Government]
Department: Analysis & Innovation Hub
Contract: Apprenticeship – 2 Years fixed term contract - Level 5
This role will give you the opportunity to learn how major national research projects are run from the inside out, gaining skills in project management, business change, and operations. By the end of the apprenticeship, you’ll not only have a nationally recognised qualification but also hands-on experience from Britain’s leading independent social research organisation that can prepare you for future roles in areas such as project delivery, operations management, change management, or research management.
Key Responsibilities
- Assisting in the coordination and management of research innovation projects from inception to completion.
- Supporting the implementation of quality control measures to ensure the accuracy and reliability of project data.
- Contributing to the development and optimisation of operational processes and procedures.
- Managing resources, including staffing, equipment, and materials, to ensure efficient project execution.
- Participating in the Innovation Hub’s strategic planning and decision-making.
- Utilising AI and automation technologies to enhance business operations.
- Communicating with internal and external stakeholders to facilitate project progress and address any issues that arise.
- Maintaining accurate records and documentation related to project management and operations.
Skills, Knowledge and Expertise
- Project Management: Ability to plan, execute, and oversee projects to ensure they are completed on time and within budget.
- Data Analysis: Proficiency in analysing data to support decision-making and improve operational processes.
- Quality Control: Understanding of quality assurance principles and methods to maintain high standards in research outputs.
- Resource Management: Skills in managing resources effectively, including staffing, equipment, and materials.
- IT Proficiency: Competence in using various software and tools, including project management software, databases, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills to interact effectively with team members, stakeholders, and external partners.
- Problem-Solving: Strong analytical and problem-solving abilities to identify issues and implement effective solutions.
- Organisation: Exceptional organisational skills to manage multiple tasks and projects simultaneously.
- Teamwork: Ability to work collaboratively within a team and across departments to achieve common goals.
- Adaptability: Flexibility and willingness to learn and adapt to new challenges and environments.
- Attention to Detail: Keen eye for detail to ensure accuracy and consistency in all aspects of work.
- Leadership: Potential to develop leadership skills and take on more responsibility within the organisation over time.
Essential skills and attributes criteria
- Initiative: Proactive in identifying opportunities for improvement and taking the lead on tasks without needing constant supervision.
- Curiosity: A strong desire to learn and understand the complexities of social research and operations management.
- Dependability: Reliable and trustworthy, consistently meeting deadlines and fulfilling commitments.
- Resilience: Ability to handle pressure and setbacks with a positive attitude and continue to perform effectively.
- Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks, recognising the importance of precision in research.
- Integrity: Upholding high ethical standards and maintaining confidentiality, especially when dealing with sensitive research data.
- Empathy: Understanding and consideration for colleagues and stakeholders, fostering a supportive and collaborative work environment.
- Enthusiasm: Genuine passion for social research and a keen interest in contributing to the mission of the National Centre for Social Research.
- Successful completion of A-Levels or equivalent qualifications, demonstrating a solid academic foundation.
- Minimum of five GCSEs at grades 9-4 (A*-C), including English and Mathematics, indicating proficiency in essential skills.
- While prior work experience in operations management or a related field is advantageous, it is not always mandatory for an apprenticeship role. However, any relevant experience, including internships or part-time jobs, can be beneficial.
- Must meet the eligibility criteria for apprenticeship funding and not hold a qualification at the same or higher level in a similar subject.
NatCen requirements:
- Maintain high ethical standards
- Demonstrate knowledge and awareness of all responsibilities in relation to maintaining confidentiality with both written and oral communication
- Actively conform to the legislative and procedural requirements in relation to the collection, management, storage and destruction of data
- Follow the requirements of our Operating Standards, and also to meet the requirements of all our ISO standards
- Other duties which may be required from time to time
We are a Disability Confident employer. If you have a disability and wish to apply for this role, please let us know in the application questions below. This allows us to ensure you are considered for an interview if you meet the minimum criteria for the role. If you have any questions or need adjustments at any stage of our recruitment process, feel free to contact us on [email protected]