
Credit Controller - Part Time (24 hours a week) chez Flexspace
Flexspace · Peterborough, Royaume-Uni · Onsite
- Professional
- Bureau à Peterborough
This role will work closely with Site and Area Managers to proactively manage arrears, resolve customer disputes, and escalate accounts through collections and litigation processes where appropriate. This is a hands-on role involving both telephone and written communication, requiring a confident, professional approach to customer engagement.
Key Responsibilities
- Ensure the consistent use of Yardi systems -All notes to be kept up to date.
- Monitor and manage the Credit Control mailbox in line with KPi’s.
- Chase delinquent DD failures.
- Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
- Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
- Prepare and dispatch monthly chase letters and legal notifications.
- Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
- Preparation of “lock out” lists for delinquent accounts.
- Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
- To provide the highest level of service to all internal and external customers at all times.
- Manage goals for bad debts and overdue debt.
- Accurate management reporting of company performance against agreed KPI’s is completed to agreed timescales.
- Review of Tenant Deposits levels to cover outstanding sums.
- To review the Debt Portal/or the load new accounts.
Skills, Knowledge and Expertise
- Credit Control experience essential.
- Legal experience of pursuing cases to count court is desirable but not essential.
- Intermediate excel experience is essential.
Benefits
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!