True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that said outcomes begin and end with our people, and that is what we have built, a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top tier services to our customers. In 2023, True Zero was recognized as a “Best Places to Work” in two categories ("Prosperous and Thriving" ($5MM – $50MM in gross revenue) and "Mid-Atlantic Region" (DC, DE, MD, NC, VA, WV)) and in 2022, was recognized as one of Inc. Magazine’s Top 5000 Fastest Growing Companies.
We are seeking a JIRA focused individual who will focus on managing, configuring, and optimizing the Atlassian Jira platform to support project management, issue tracking, and workflow automation within an organization. Key responsibilities include designing custom Jira workflows, developing reports and dashboards, integrating Jira with other tools, providing user support and training, and performing system administration and upgrades.
Responsibilities
Design, develop, and maintain custom workflows, screen schemes, and permission schemes to align with organizational needs
Create custom fields, dashboards, reports, and filters to provide meaningful insights and meet user requirements
Develop and implement automation solutions, including plugins and scripts, to extend Jira's functionality and improve operational efficiency
Integrate Jira with other third-party tools and systems to streamline development and project management processes
Troubleshoot and resolve technical issues related to user access, notifications, workflows, and system performance
Install, manage, and configure Jira and other Atlassian tools like Confluence
Support and build integrations between Jira and other software development tools to enable seamless data flow and visibility
Plan and perform system upgrades, migrations, and regular health checks. Document all system configurations, processes, and user-facing materials
Develop custom dashboards, advanced filters using Jira Query Language (JQL), and reports to provide meaningful operational metrics (e.g., velocity, lead time) to end-users and leadership if neccessary
Configure project schemes, custom fields, screens, permissions, and security settings on as needed basis
Requirements
Minimum 3-5 years of hands-on experience operating and utilizing SQL-based systems.
Ability and willingness to get background check and fingerprint clearance is required
Experience with JIRA in FedRamp approved cloud a plus (or other tools experience with FedRamp version of cloud / saas products)
In-depth knowledge of Jira administration, workflow configuration, JQL (Jira Query Language), and Atlassian products
Ability to analyze requirements, identify process gaps, and design creative solutions
Strong understanding of Agile methodologies, including Scrum, Kanban, and SAFe
Meticulous approach to documentation and system configuration to ensure data integrity
Experience in creating system documentation and user guides
Experience using and extending Jira's REST APIs for custom integrations and applications
Familiarity with cloud concepts (e.g., Azure, AWS) and knowledge of application performance tuning and database management
Ability to work effectively with cross-functional teams, including product owners, developers, and business stakeholders
Flexibility to adapt and handle changing requirements and a continuous learning mindset to keep up with tool updates
Strong written and verbal communication skills to gather requirements from stakeholders and translate them into technical solutions
We’re actively searching for talented security and technology practitioners who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy:
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
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