Property Manager chez Rocky Mountain Communities

The mission of Rocky Mountain Communities (RMC) is to build brighter futures and inspire hope by providing affordable housing and resident-focused services. Strong communities are composed of individuals and families who are supported and empowered to thrive. For over 30 years, RMC has leveraged resources and partnerships to invest in resident-focused affordable housing solutions across Colorado. We develop, own, and manage housing communities where we offer services and programming that promote youth success, adult self-sufficiency, and elderly independence. In doing so, we strengthen the fabric of our state for everyone, now and for generations to come. This mission is accomplished by providing and managing affordable and subsidized housing at 14 different properties across Colorado.

Position Summary

The Property Manager ensures that all phases of the property operate smoothly and efficiently by planning and implementing appropriate procedures while doing so within budget, as well as providing leadership, direction, and oversight to all on-site staff.

Essential Duties 

• Supervise leasing and assistant manager positions including delegating tasks, reviewing completed assignments, maintaining deadlines, conducting training, and implementing market strategies.
• Maintain property occupancy (90%) by effectively retaining residents and successfully marketing the property to attract new residents
• Provide customer service to residents, resolving any issues that may occur.
• Ensure Rocky Mountain Communities (RMC) policies, processes, and procedures are met.
• Monitor expenditures to keep in compliance with established budgets.
• Manage payroll for the team, and address inaccuracies in real-time.
• Ensure all property reporting is completed in a timely manner (i.e. financial reports)
• Be aware of the site budget and operate within the assigned budget.
• Collaborate with compliance department to ensure the property complies with Fair Housing Guidelines, program rules and compliance policies.
• Monitor and process rent collections; implement follow-through with delinquent accounting procedures, including evictions, debt write-offs and payment plans.
• Approve accounts payable invoices for weekly payment.
• Resolve resident concerns and requests, conflicts, and lease violations – and documents accordingly. Participates in on-site activities.
• Monitor employee productivity and provide constructive feedback along with documentation and coaching on a monthly basis to support the employee.
• Organize workflow and ensure employees understand delegated tasks.
• Ensure the property is maintained clean, safe, and attractive at all times.
• Stay current on industry trends and changes in regulations, i.e., training, seminars, etc.
• Collaborate with the Director of Maintenance to monitor and schedule all maintenance activity.
•  Comfortable working in a professional office environment. This role routinely uses standard office equipment, such as a computer, photocopier, and telephones.
• The person in this position needs to occasionally move about inside the office to access filing cabinets, office equipment, etc.
• Must be able to remain in a stationary position more than 50% of the time.
• Submitting and following up with maintenance staff and residents on open work orders.
• Requesting rent letters from community partners and processing rent increases in a timely manner.
• Maintaining tracking logs and systems for daily operations (pest control logs, parking permits, and payment plans)
• Other duties as assigned

Qualifications

• Certified apartment manager or accredited resident manager certification is preferred.
• High School Diploma or equivalent required.
• Position requires a minimum of 3 years of previous property management or transferrable experience.
• Demonstrated leadership experience showing responsibility of or oversight of a team.
• Present self in a neat, clean, and professional manner at all times.
• Must possess a positive attitude and professional demeanor with all staff, residents, and vendors.
• Experience in computer skills, including Word, Excel, Outlook, and community software applications. 
• Trauma informed care basics
• Bi-lingual is a plus
• Previous experience in resident interactions is strongly preferred.
• Experience in maintaining compliance with tax credit and HUD regulations.
• Possess a deep understanding of fair housing laws and regulations.
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Working Conditions

• This position operates in a professional office environment.  This role routinely uses standard office equipment, such as a computer, photocopiers, and telephones.
• Occasional evening and weekend work may be required as job duties demand.
• Must possess a positive attitude and professional demeanor with all staff, residents, and vendors.  
• Must have a valid Colorado drivers license or ability to obtain valid Colorado drivers license within 30 days of hire.

Essential Function:   

• Comfortable working in a professional office environment.  This role routinely uses standard office equipment, such as a computer, photocopier, and telephones. 
• The person in this position needs to occasionally move about inside the office to access filing cabinets, office equipment, etc.
• Must be able to remain in a stationary position more than 50% of the time. 
• Exposure to outdoor weather conditions on a regular basis.
• Occasionally required to lift up to 30 pounds.
• Occasional evening and weekend work may be required based on the property’s and/or business needs. 
• Maintaining office cleanliness and organization

Salary and Benefits:

• Competitive Salary: We recognize and reward your expertise and dedication starting from $65,000 annually 
• Comprehensive Benefits: Enjoy a range of benefits, including 403(b) with matching, dental and vision insurance, life insurance, and more.
• Personal and Professional Support: We care about your well-being, offering employee assistance programs, discounts, paid time off, and opportunities for professional development.