- Junior
- Bureau à Shreveport
This is a office based role in Shreveport, LA
Purpose/Job Function:
The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.
Essential Functions:
- Respond to client inquiries about quality and timely updates, providing excellent customer service
- Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
- Engage with clients via phone and email to offer valuable industry updates and news
- Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
- Assist with client reporting needs and provide additional data as requested by internal teammates
- Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
- Prioritize daily workload and multi-task with a sense of urgency and adaptability
- Work with FAP and carriers for client invoicing and payment resolution
- Document client communication and interactions via Salesforce
Qualifications and Requirements:
- Strong communication skills, both verbally and written
- Empathy and passion regarding customer service
- Detail-oriented, with the ability to gather and organize data
- Enthusiastic and self-motivated to go the extra mile
- Ability to work in a team environment that requires flexibility
- Confident, persistent and results-oriented
- Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
Education/Experience:
- High school diploma or GED, required
- Knowledge of customer service, sales, marketing, business, or related field
- Preference given to those with experience or studies in transportation/logistics
Working Conditions: This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain.
This position does not require any strenuous or physical activity.
Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.
AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.