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Client Success Associate chez None

None · Shreveport, États-Unis d'Amérique · Onsite

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This is a office based role in Shreveport, LA


Purpose/Job Function:

The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.

 

Essential Functions:

  • Respond to client inquiries about quality and timely updates, providing excellent customer service
  • Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions 
  • Engage with clients via phone and email to offer valuable industry updates and news 
  • Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
  • Assist with client reporting needs and provide additional data as requested by internal teammates 
  • Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
  • Prioritize daily workload and multi-task with a sense of urgency and adaptability 
  • Work with FAP and carriers for client invoicing and payment resolution
  • Document client communication and interactions via Salesforce 

 

Qualifications and Requirements:

  • Strong communication skills, both verbally and written 
  • Empathy and passion regarding customer service
  • Detail-oriented, with the ability to gather and organize data
  • Enthusiastic and self-motivated to go the extra mile 
  • Ability to work in a team environment that requires flexibility 
  • Confident, persistent and results-oriented 
  • Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel

 

 

Education/Experience:

  • High school diploma or GED, required
  • Knowledge of customer service, sales, marketing, business, or related field 
  • Preference given to those with experience or studies in transportation/logistics

 

 

Working Conditions: This position will be sitting in front of a computer for long hours at a time and may cause eye irritation or even muscle strain. 

 

This position does not require any strenuous or physical activity.

 

 

Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Position may require extended hours including evenings and weekends for special events.

 

AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.


 

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