FT Players Assistant - Golf Staff chez Bald Head Island Club

Position Description Summary  

The Bald Head Island Club is excited to announce an opening for a Full-Time Player Assistant. This role is essential in delivering extraordinary experiences for our members and guests by ensuring smooth and enjoyable golf operations. The ideal candidate will excel in providing exceptional service, anticipate the needs of players, and maintain a professional and welcoming demeanor.

Role & Responsibilities 

• Create a memorable golfing experience for all Members and guests, continually providing excellent customer service with a high level of professionalism  
• Assist in the daily operation of the Golf Shop and tournament operations, as needed 
• Check-in Members and guests at the bag drop 
• Prepare carts for Members prior to play 
• Maintain carts, always keeping them clean and well-stocked 
• Be detail-oriented and able to prioritize in a fast-paced environment  
• Complete all opening and closing duties, as instructed, including completing, signing, dating, and emailing checklists to management  
• Take care of Members, pulling bags, answering questions, and offering general help, as needed 
• Be knowledgeable about the course and pace of play 
• Solve problems, work as a team, be a leader, and inspire happiness  
• Maintain up-to-date credentials, certificates, and licenses, as applicable  
• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned 

Qualifications & Education Requirements  

• Working knowledge of golf operations 
• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation  
• Ability to communicate effectively and professionally in both written and verbal formats  
• Willingness to learn and accept instruction  
• Must possess a positive attitude and good work ethic  
• Proficient in business-related software (Microsoft Office Suite, website management, POS) 
• Valid driver’s license required 
• High-end customer service experience in a hospitality or retail environment preferred  
• Prior golf course experience preferred   
• High School Diploma or GED required 

Other Accountabilities  

• Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.  
• Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.  

Working Conditions 

• Outdoors, in the cart storage area, short game area, driving range, etc in varying weather  
• Indoors, in a climate-controlled golf shop 

Physical Requirements 

• Regularly required to sit, talk, hear, and use hands 
• Must be able to stand for long periods of time 
• Ability to lift and move heavy objects, in excess of 40 pounds  
• Repetitive motions are required  
• Ability to bend, squat, lift, kneel, and crouch 
• Must be able to safely operate a golf cart and other heavy machinery, as needed 
• Moderate to heavy lifting, pushing, and pulling is required 

Attendance Expectations 

• • Full-time position, with a 4-6 day workweek depending on the season and business needs.

Reporting Structure 

• Reports to: Director of Golf, Golf Pros   
• Directly Supervises: N/A 
• Indirectly Supervises: N/A