CUSTOMER SERVICE REPRESENTATIVE (AT-WILL) chez City of Torrance, CA
City of Torrance, CA · Torrance, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Torrance
About the Department
The Department
The Torrance Municipal Airport is a division of the City of Torrance General Services Department. The General Services Department provides quality services that support City departments in a manner which enable them to carry-out their community missions and provide these services in a cost-effective and efficient manner which best serves the operational needs of City departments and the community.
Responsibilities of the General Services Department include: Airport Administration, Building Maintenance, Central Services, Cultural Arts Center Administration, Custodial, Fleet Services, Graffiti Abatement Program, HVAC / Electrical, and Warehouse.
The PositionAs part of the team, the Customer Service Representative responds to requests for information and services; directs customers to appropriate City operations; responds to phone calls, screens inquiries, takes messages and responds to questions; and performs related work as required.
For a full job description, click here.
Position Duties
Education and Experience
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and skills would be:
Graduation from high school or equivalent; and six months of experience involving public contact or public relations.
Ideal Candidate
In addition to the minimum qualifications, the most successful candidate will possess:
- Excellent customer service and organizational skills;
- Excellent written and verbal communication skills;
- Demonstrated skills in working with and knowledge of Microsoft Office programs including Word, Excel and Outlook;
- Demonstrated ability to work effectively in a team environment, as well as independently; and
- Flexible and able to handle multiple functions and tasks.
Minimum Qualifications
Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. There will be a one-day filing period. Online applications will be accepted from 8:00 a.m. to 11:59 p.m. on Thursday, September 4, 2025. Only those candidates whose experience best meet the needs of the City and the Department will be invited to participate in an oral interview.
Panel Interviews - Weighted 100% (Tentatively Scheduled for Tuesday, September 16, 2025.)
Other Qualifications
Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 no later than five (5) business days before the test date.
As a condition of employment, candidates must pass a background check and a pre-employment medical examination.
The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.
City of Torrance Inclusion Statement
The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.
The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!
