Project Manager I chez MKS2 Technologies
MKS2 Technologies · San Antonio, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à San Antonio
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Location: Hybrid – San Antonio, TX or Orlando, FL
Clearance Required: Must be able to pass a T4 (Public Trust) investigation
Citizenship Requirement: U.S. Citizens only
Target Salary: $100,000- $120,000
Position Overview:
We are seeking a customer-focused, responsive, reliable, and detail-oriented Operations Manager / Project Manager I to support IT service desk operations. The ideal candidate will possess strong managerial, communication, and problem-solving skills and have a minimum of three (3) years of supervisory experience in IT service desk environments.
This role supports a federal contract with the Department of Homeland Security (DHS), and prior experience with DHS and/or Customs and Border Protection (CBP) is highly desirable.
Key Responsibilities:
- Assist with staffing and resource management to ensure optimal service desk performance
- Support quality assurance and performance management initiatives
- Contribute to knowledge management and service catalog development and maintenance
- Collaborate with internal and external stakeholders to ensure service delivery meets contractual and operational expectations
- Maintain compliance with federal security and operational standards
Qualifications:
- Experience: Minimum of 3 years in IT service desk supervisory roles
- Education: [Insert preferred education level, e.g., Bachelor's degree in IT, Business, or related field]
- Certifications: [Insert preferred certifications, e.g., ITIL, PMP, CompTIA]
- Security Clearance: Must be able to pass a T4 Public Trust investigation
- Candidates who have already passed a T4 or T5 investigation are strongly preferred
- Citizenship: U.S. Citizenship is required
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
