VIP Bartender chez Graton Resort and Casino

Position Summary:

The VIP Bartender provides exceptional service while taking and fulfilling orders. This position maintains an extensive drink menu, wine, spirits, and service knowledge. Duties include the responsibility of beverage service for the bar and lounge areas. Full service bars will require food and wine service.

Essential Functions:

1. Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. Responsible for knowing the types of classes (e.g. well, call, premium, ultra and specialty) and brand names of the products Graton offers. Must be familiar with the acceptable alternative item to offer to a Guest in the event an item ordered is unavailable.
3. Prepare and pour drinks in a timely manner. Must pass Company testing and standards as it relates to free pouring, using a jigger and gun. Must have detailed knowledge and understanding of pours and portion size standards. Must be able to operate all soda, juice and liquor guns.
5. Have a thorough understanding and knowledge of all drink recipes and the preparation and garnishment of the drinks. Must use appropriate glassware as determined by outlet and or drink recipes.
6. Maintain a clean and properly stocked and organized bar, lounge and side station, including, but not limited to: all glassware, condiments and dry goods.
7. Verify par levels for all products and equipment needs within the designated work area at the beginning of each shift. Must bring shortages and/or needs to the attention of the manager on duty.
8. Be approachable to internal and external Guests. Able to anticipate the Guests' needs and check in on them regularly.
9. Deliver all food and beverage items to Guests in a timely manner.
10. Inform manager on duty of any Team Member or Guest opportunities.
11. Manage time effectively with minimal supervision.
12. Ensure all health and safety regulations are followed. Bartender must maintain required bar cleanliness throughout shift.
13. Have full understanding and ability to operate all applicable InfoGenesis POS screens. Able to handle Company funds through cash transaction on the POS in accordance with all Company policies and procedures. Able to maintain accurate and proper cash handling procedures. Ensure there is no comingling of funds.
14. Handle the chemicals for the glass washing machine in a safe manner. Have knowledge of where the MSDS booklet is located for the area.
15. Responsible and accountable for all cash variances +/-$10.00.
16. Responsible for verification of all liquor deliveries. Verify the form against the accrual product received and make a notation of items not received. Bartender must notify management of all shortages or overage on the delivery.
17. Must maintain personal grooming and uniform standards per department and Company standards.