Service Delivery Coordinator chez Syringa Networks LLC

Description

We are seeking a detail-oriented and proactive Service Delivery Coordinator with proven experience in the telecommunications field. In this role, you will oversee the end-to-end lifecycle of new service orders and a variety of Technology projects. You will be responsible for ensuring a seamless, timely, and accurate service delivery experience by managing project timelines, coordinating with internal teams and external providers, and maintaining clear, consistent communication with customers.

The job functions and responsibilities for a Service Delivery Coordinator include:

• Manage projects delivering a variety of telecom and technology services to our customers.
• Manage multiple concurrent IT infrastructure, cloud, cybersecurity, and network projects.Assist in planning project timelines, milestones, and resource allocation.
• Contribute to process development, documentation, and continuous improvement efforts aimed at enhancing delivery efficiency, quality, and customer satisfaction.
• Order and track complex circuits through to completion, including submission and management of Access Service Requests (ASRs) with local exchange carriers (LECs) and other third-party providers.
• Ensure clear communication between technical teams, clients, and vendors.
• Proactively identify, escalate and resolve any potential delays or roadblocks.
• Coordinate and lead meetings with internal and/or external teams for project related alignment as needed.

Requirements

  Knowledge, Skills, and Abilities:

• Strong background in the telecommunications industry, including vendor coordination and cross-functional team leadership.
• Strong understanding of telecom technologies (fiber, Ethernet, IP/MPLS, voice)
• Working knowledge of Metro-Ethernet technologies and deployment.
• Familiarity with project management tools (e.g., Microsoft Project, Asana, Monday.com, or similar).
• Basic understanding of IT infrastructure, networking, and cloud technologies.
• Strong technical aptitude and attention to detail.
• Proven end-to-end project management experience, from initiation through closeout.
• High level of accountability and ownership.
• Good organizational and time management skills including the ability to organize, prioritize, and complete tasks on-time 
• A strong commitment to ensuring an accurate and timely service delivery experience for customers.
• Ability to interact professionally with customers, vendors, service providers, and colleagues.
• Adaptability in a rapidly evolving technology and business landscape.

Education and Experience:

• 2+ years of experience in telecommunications service delivery, provisioning, or related operations role.
• 2+ years of experience in project coordination, IT support, or related technical/administrative roles.
• Proficiency in computer and office applications, including Microsoft Office (Outlook, Excel, Teams, Word) and potentially specialized systems. 
• Project Management skills; certification(s) preferred.