Manager, Commercial Contract Operations chez CARFAX
CARFAX · Centreville, États-Unis d'Amérique · Hybrid
- Professional
- Bureau à Centreville
Join Team CARFAX as a Manager, Commercial Contract Operations
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
The Manager, Commercial Contract Operations leads a team of approximately five employees who are responsible for ensuring contract accuracy, customer eligibility, and initial billing setup. This role provides oversight of Salesforce case queues for contract setup and maintenance, manages escalations, and partners with cross-functional teams to uphold business rules and service standards. The Manager also serves as the primary point of contact for contract support guidelines, communication and escalations with Sales and stakeholders across CARFAX, ensuring transparency, accountability, and consistent alignment across teams. This role requires strong leadership, advanced Excel and Salesforce skills, and a proven ability to analyze data, streamline workflows, and drive operational excellence.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our Centreville, VA office, subject to change with future business needs. Our office will be moving to Reston, VA in 2026!
What you’ll be doing:
- Lead, coach, and develop a team of approximately five specialists; set performance metrics, monitor results, and conduct evaluations.
- Serve as the main POC for Sales, Finance, and other stakeholders for contract support communications, escalations, and SLA reporting.
- Oversee daily Salesforce queue and case management for contract setup and maintenance.
- Ensure productivity, quality, and SLA standards are consistently met across the team.
- Partner with Sales and internal teams on escalated or complex contract issues, ensuring prompt resolution.
- Interpret and enforce business rules for contract setup; ensure the team is trained on updates and changes.
- Use advanced Excel and Salesforce reporting/dashboards to monitor team performance, identify trends, and provide insights to leadership.
- Identify and implement process improvements that increase efficiency, reduce errors, and improve stakeholder satisfaction.
- Partner with Pricing, Finance, and Technology teams on system enhancements, automation projects, and new CRM/quoting tools.
- Periodically review and update business rules and training documentation to ensure compliance and consistency.
What we’re looking for
- 3–5 years of people leadership experience in contract operations, revenue operations, or financial operations.
- Bachelor’s degree in Accounting, Finance, or related field preferred.
- Advanced Microsoft Excel proficiency.
- Strong Salesforce expertise in queue/case management, reporting, and dashboards.
- Analytical, data-driven mindset; able to translate data into actionable insights and process improvements.
- Strong communication skills, both written and verbal, with ability to engage effectively with Sales, Finance, and other stakeholders.
- Demonstrated ability to manage competing priorities in a high-volume, fast-changing environment.
- Experience leading process improvement initiatives and system/tool implementations.
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 10X Washington Post Top Workplace
- 9X Washingtonian Great Places to Work
- 3X St. Louis Post-Dispatch Best Places to Work
