Case Manager - Black Health Center of Excellence (BHCoE) chez San Francisco Community Health Center (SFCHC)

About Us: 

San Francisco Community Health Center (formally API Wellness Center) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care.

About You: 

•          You focus and center your work around giving a high level of service. 

•          You are empathetic, responding to any situation with compassion and curiosity.

•          You are driven by your own internal integrity as well as that of the agency.

•          You have a justice and equity mind-set. 

•          You feel that everyone deserves dignity and respect. 

•          You consistently pay attention to details. 

•          You collaborate well in a diverse and cross-functional workplace

Position Summary: 

The Case Manager Level I is responsible for providing psychosocial assessments, coordinating medical care plans with primary medical and behavioral health providers, health education, supportive counseling, crisis intervention, benefits advocacy, and coordinating services within their program as assigned by their direct supervisor. Direct client work and interaction will be done both in the field and at the office.

About the Program: 

The Black Health Center of Excellence (BHCoE) serves Black/African-American individuals living with HIV/AIDS who are accessing care at UCSF’s Ward 86 and MOCP. As a non-medical case management program, SFCHC’s BHCoE initiative aims to support enrolled clients with their medical engagement by providing strategic outreach and care linkage, strengths-based case management, resource navigation, treatment adherence counseling, clinical outreach and navigation, case consultation and coordination, and programmatic outreach and coordination. The BHCoE is part of a larger network of Centers of Excellence developed to support people living with HIV/AIDS and receives its funding through the Ryan White Care Act. 

Essential Functions:

• Conduct intake and assessment of new clients
• Provide case management and advocacy services for clients
• Provide basic HIV treatment education and advocacy and general health education
• Provide supportive counseling and develop service goals with clients
• Conduct individual risk reduction counseling sessions
• Provide information and referrals to external services and monitor referral completion
• Work with Care Services Team to identify new clients’ needs and develop goals accordingly
• Navigate and outreach clients as needed to support with care engagement
• Participate in community events to identify potential program/agency participants
• Complete necessary documentation, UOS reports and treatment plans in a timely manner
• Participate in biweekly case conferences, monthly staff meetings, and in-service training
• Participate in and comply with agency quality assurance, peer review, clinical consultation
• Perform other duties and tasks as needed

Minimum Qualifications:

• BA in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience
• One year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities
• Experience working with diverse populations including BIPOC, LGBTQ+ communities, refugees/immigrants, people living with HIV / AIDS, people experiencing homelessness and multiple diagnosed populations (substance use and/or behavioral health issues)
• Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care.
• Must be adaptive, flexible and a team player
• Strong verbal and written proficiency in English
• Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals
• Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills
• Familiarity and experience with Microsoft Word and Outlook programs
• Detail-oriented with strong follow-through skills, including attention to and respect for detail
• Must be able to sit, stand, and walk for extended periods of time
• Up-to-date with vaccinations, especially seasonal flu shot vaccine and latest COVID-19 vaccine
• Proof of TB clearance (issued within the past 12 months or less)

Benefits: 

•          Competitive compensation

•          Comprehensive health, vision, and dental insurance

•          Company sponsored life, and long-term disability insurance

•          Generous paid time off including paid holidays

•          Company-sponsored retirement plan

•          Opportunities for professional growth and development