Indirect Dealer Representative chez Del-One Federal Credit Union

Description

CREDIT UNION PROFILE:

Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 65 years. Del-One strives to be the members’ financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with branch locations throughout Delaware. It is an organization that also embraces the community it serves.

In addition to being Delaware’s largest credit union, Del-One has been recognized as a “Top Workplace” and “Best Credit Union”. Del-One is strategically positioned to deliver on the organization’s brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.

POSITION PURPOSE

The Dealer Relationship Representative acts as a liaison to our indirect dealer partners on behalf of Del-One. The Dealer Relationship Representative is responsible for developing, implementing, and sustaining an indirect lending program that increases penetration in the indirect auto market that is in line with Del-One’s strategic lending objectives. Build and enhance relationships between Del-One and new and existing auto dealers. Review and analyze dealership performance and monitor Del-One’s indirect loan portfolio performance. The Dealer Relationship Representative is the primary point of contact and subject matter expert for indirect lending in the Vice President of Lending’s absence.

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Promote indirect lending products and programs to dealers to increase overall understanding of, and familiarity with products
2. Develop and maintain relationships with dealerships by conducting visits on a regular basis
3. Develop and maintain a business plan to increase the penetration of the indirect auto market
4. Introduce the credit union’s indirect lending program to auto dealers that do not currently participate in the program
5. Work closely with indirect Loan Processing Lead and Underwriting Manager 
6. Keep up with changes in policy, guidelines, legal, and other compliance related issue
7. Ensure existing dealer partners are operating within the terms of Del-One’s contract
8. Maintain open line of communication with Lending team of changes to indirect market and economic conditions
9. Provide stellar customer service to internal customers 
10. Provide training when appropriate to processors and lenders
11. Thoroughly convey to dealerships the requirements associated with new member onboarding, CIP, and field of membership requirements
12. May not impact the decision of underwriting or collection of required items for processing and closing loans

REQUIRED TRAITS AND BEHAVIORAL COMPETENCIES

1. Unquestionable integrity and genuine desire to help others
2. Ability to accurately analyze financial data
3. Ability to examine loan documentation for accuracy and completeness
4. Ability to read, interpret and relate requirements of the loan being underwritten
5. Ability to work effectively with loan originators and production staff 
6. Excellent and effective oral and written communication skills with internal and external customers
7. Working knowledge and experience with industry-related software and programs
8. An active listener and communicator; seeks to understand the perspective of others before making decisions that will affect others
9. Believer in systems and continuous improvement. Ability to design and implement efficient and effective processes
10. Strong work ethic
11. Ability to work overtime as necessary to achieve desired results
12. Leads by example

QUALIFICATIONS/EDUCATION/EXPERIENCE:

• Associate degree or equivalent experience or formal training
• Valid driver’s license
• 5+ years of experience with indirect lending or working in the automobile industry

JOB COMPETENCIES/SKILLS:

• Knowledge of vehicle lending concepts and principles as required
• Exceptional understanding of automobile industry, supply chain, and inventory 
• Knowledge of credit underwriting, consumer loan principles and concepts and automobile evaluation
• Knowledge of retail lending concepts and principles
• Thorough understanding and strong working knowledge of credit, underwriting, credit policy and financial statement analysis
• Strong PC Skills (Loan Operating Systems, Adobe, Microsoft Windows Office Products, etc.)

PHYSICAL ACTIVITIES AND REQUIREMENTS OF POSITION

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

Average Hearing: Able to hear average or normal conversations and receive ordinary information

Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) Must be able to remain stationary position up to 50% of time

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office)

Travel: Local travel

MENTAL ACTIVITIES AND REQUIREMENTS OF POSITION

REASONING ABILITY:

•  Ability to deal with a variety of variables under only limited standardization 
• Able to interpret various instructions

MATHEMATICS ABILITY:

• Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
• Able to perform very simple algebra.

LANGUAGE ABILITY: 

• Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
• Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
• Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.