Customer Service Rep chez Alloy Wheel Repair Specialists

Description

About Us

Alloy Wheel Repair Specialists is a national leader in wheel repair and reconditioning. We are seeking a detail-oriented and motivated Administrative & Customer Service Specialist to support our operations, accounting, and customer service teams. This role requires excellent organizational skills, strong communication, and the ability to work in a fast-paced environment.

Key Responsibilities

Daily Accounting Tasks

• Process cash receipts, check deposits, and daily credit card transactions.
   
• Submit and verify vendor invoices for Accounts Payable.
   
• Approve invoices in Recon Pro (ensuring required documentation is attached).
   
• Communicate with drivers and technicians to obtain proper invoicing.
   
• Assist with claims management in Dash.
   
• Support Paylocity functions, including resolving missed punches with managers.
   

Month-End Responsibilities

• Ensure all invoices are approved prior to close deadlines.
   
• Process credit card, cash, and check receipts within 3 hours of published close time.
   
• Maintain accuracy and timeliness of financial reporting.
   

Administrative & Customer Service Duties

• Answer multi-line phones, greet visitors, and respond to inquiries.
   
• Handle incoming/outgoing mail, shipping, and receiving.
   
• Manage office supply orders and inventory requests.
   
• Provide backup support for dispatching and customer communication via Google Voice and GeoTab.
   
• Maintain and update customer databases.
   
• Monitor social media content and online reputation management tools.
   
• Track, communicate, and follow up on customer quotes, retail wheel orders, and completed jobs.
   
• Contact customers daily regarding non-repairable wheels, on-hold orders, and completions.
   
• Perform additional administrative tasks as needed.
   

Software & Tools

• Microsoft Office Suite: Word, Excel, Outlook, Teams
   
• Google Workspace (GSuites) with Chrome
   
• Customer & Operations Tools: GeoTab, Streak (Chrome extension), Eflects, Paylocity, Recon Pro, Dash
   
• Other Programs/Platforms: GoToMeeting, Google Voice, Netsuite, Yelp, Facebook, Clover, IncentiveFox, Reputation Sensei

Requirements

Qualifications

• Prior experience in administration, accounting support, or customer service preferred.
   
• Strong computer skills and ability to learn new systems quickly.
   
• Detail-oriented with excellent organizational skills.
   
• Ability to manage multiple priorities and meet deadlines.
   
• Professional communication skills, both written and verbal.
   
• Team player with a proactive, problem-solving mindset.