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End User Support Administrator III chez Yamaha Corporation

Yamaha Corporation · Buena Park, États-Unis d'Amérique · Onsite

55 827,00 $US  -  69 992,00 $US

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Purpose of Role
Ensure Yamaha employees are able to do their work without technological barriers.

Key Accountabilities Include
• Ensure Messaging & Collaboration (M&C) technologies are operating properly
• Ensure alternative M&C solutions are identified and communicated to the business when specific requests are not possible
• Ensure resolution and/or escalation of request in a timely manner
• Ensure positive end user experience
• Ensure computer standards are adhered to and leases are returned in full and on time
• Ensure compliance with audit requirements

Primary Responsibilities Include
• First level end user voice and computer support
• Conference room equipment configuration & support
• UC support & billing; review UC contracts for technical accuracy
• Liaise between users and IT to manage leases and computer deployments
• Voice system admin support & reporting
• Computer/Mobile device management
• Create, test, and develop current Windows and Mac workstation images

Core Functional Competencies
• Network Administration - IT: Manage an on-premises or cloud-based network, including the secure flow of data between integrated solutions, access management, and network monitoring
• Project Communication Management: Link people (including team members and stakeholders), ideas, and information throughout the project life cycle; include timely generation and collection of information along with its proper dissemination and archival process
• Project Risk Management: Identify, analyze, and respond effectively to project risks (opportunities and threats)
• Project Scope Management: Ensure all project work is included, while maintaining appropriate limit and control of the scope
• Requirements Definition: Ability to gather, understand and communicate the business needs and end result of a project
• UI/UX Design: Design the aesthetics of a digital product; plan the experience a person has when they interact with a digital product
• User Support – IT: Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges

Core Behavioral Competencies
• Yamaha Way (will, integrity, initiative, challenge, commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-Aware
• Being Resilient

Qualifications
Ideal
• Advanced knowledge of commonly used software, hardware, and applications
• Advanced troubleshooting skills and experience
• Progressive success providing customer service and with IT Help Desk Platforms
• Proficient in MS Office applications; proficient in Widows 11 and/or Mac OC administration and troubleshooting
• Demonstrated success with computing support experience
• Basic network and UC knowledge
• Expert in desktop OS support

Preferred
• Contact center system & Script Administration
• 3+ years of IT end user voice and computing support
• A+ Certification

Here’s What We’ll Bring

  • Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
  • Performance based bonus program
  • Robust employee wellness programs including free music lessons
  • Generous Wellness reimbursement program
  • Tobacco cessation reward program
  • Private concerts from award winning artists
  • Discounted hotel, travel, entertainment, and other attractions
  • Employee product purchase program
  • Flexible work options (including hybrid and 9/80 schedule)
  • Casual dress
  • Vacation, sick-time and personal floating holidays
  • Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
  • Inclusive and passionate culture
  • We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

  • The hiring range for this position is $26.84 - $33.65 per hour + bonus. This is the hiring range and does not include the value of benefits.  The hiring range does not reflect total earning potential over time.
  • Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.
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