Employment & Training Worker III chez CalHR, CA

About the Department

Nature of work: 

The primary function of an Employment and Training Worker III is to perform complex assignments requiring an advanced level of technical knowledge. The Employment and Training Worker III will perform lead work and training to a unit of workers. In addition, they perform specialized functions relating to the administration of multiple employment service programs; provide on-the-job training and coaching to less experienced staff members; and assist supervisors in overseeing and coordinating the work of subordinate staff.

 Typical duties of an Employment and Training Worker include: 

Compiles various state and federal reports; enters and retrieves data from an automated computer system; assists with the development of policies and procedures; performs quality control reviews and case reviews and reports results to staff and supervisors; implements program changes; facilitates group meetings; system administration of different programs; serves as liaison between the agency and contractors or community partners; attends community and state meetings; and performs limited case management.

Controversial Issues: 

As an Employment and Training Worker III you will ask participant’s detailed questions regarding their or their family members, mental health, substance use, involvement in domestic violence and homelessness status.  An Employment and Training Worker must be able to accept participant’s differences and interact with them in a non-judgmental manner. In addition, the Employment and Training Worker III must be able to assist and direct performance issues with staff.

 Ideal Candidate:

The ideal candidate will work independently, be able to effectively work with community partners, and be knowledgeable of community resources, local employment climate and available education services. Additionally, a successful Employment and Training Worker III will have excellent written and oral communication skills, organization skills, be proficient in Microsoft Office, the ability to prioritize tasks, maintain a calm and professional performance and demonstrate exceptional customer service, working with participant populations that have substance use, mental health issues, trauma, and domestic violence history. The Employment and Training Worker III will have experience in maintaining cooperative relations and communication with participants, management, and staff, as well as community partners.

Position Duties

• Assists in the development and implementation of procedures for employment and training and, depending on assignment, public assistance programs.
• Administers and interprets vocational measurement tests; assesses program participants' employment readiness.
• Identifies employment barriers and develops plan to assist client in overcoming barriers, including making referrals to other professional for assistance.
• Refers clients to other staff members or to community resources for direct and intensive services and specialized counseling as necessary; advocates on clients' behalf for most appropriate services including enabling services.
• Assists applicants and recipients in utilizing available resources.
• Makes home visits in connection with casework assignments.
• Provides community outreach for various agency programs.
• Explains regulations, rules, and policies to clients to apprise them of their rights, responsibilities, and eligibility for participation and explains employment programs to clients and the general public.
• Assesses clients' employment and education history and develops plans for participants to achieve gainful employment and provides career guidance and counseling.
• Conducts interviews with a diverse population of clients to obtain and verify information.
• Conducts orientation workshops and one-on-one training for new and returning program participants.
• Presents information on available programs to community organizations, the general public, and employers during job fairs, community partner presentations, and one-on-one.
• Regularly contacts and monitors participants' progress in meeting established goals and compliance with program requirements.
• Within mandated timeframes, documents evidence of individual clients' non-compliance with program rules and regulations, and when appropriate, follows procedures for recommending imposition of sanctions for cause.
• Monitors training and work site arrangements.
• Serves as the Department's hearing representative when program participants dispute determinations concerning eligibility for program participation.
• Assists in the gathering of labor market information and shares this information with program participants.
• Develops and maintains client employment and training opportunities by maintaining positive liaisons with area employers and entities that provide job-related training.
• Completes and processes documents, correspondence, and reports for authorized supportive services, manually or using an automated system.
• Enters and retrieves data and performs caseload management activities on an automated computer system; performs case reviews as assigned.
• May assess family situation to determine if Family Stabilization services are appropriate.
• May develop Family Stabilization service plan with family and service providers.
• May provide training and/or lead direction to staff.

• Laws, rules, regulations and goals of publicly funded employment and training programs.
• Theory and methodology in career planning, vocational guidance programs, and employment counseling, including practical and realistic methods for assisting program participants become gainfully employed.
• Basic principles of individual and group behavior.
• Principles of training and staff development.
• Hiring trends and practices of private and public sector employers in the local labor market.
• Community-based job training programs and other resources available to low income job seekers.
• Department and community resources available to clients.
• Computer terminology and computer keyboard arrangement.
• Positions also responsible for determining the eligibility for public assistance programs require the following additional knowledge:
• Laws, rules, regulations and goals of multiple public assistance programs.
• Resources available to obtain and verify information concerning eligibility.

• Elicit factual information from prospective and current program participants, some of whom may exhibit behavior or symptoms indicative of persons experiencing deprivation and/or emotional difficulties.
• Interpret financial information and make basic arithmetical computations.
• Evaluate and, when appropriate, recommend changes and/or corrections to program participant cases.
• Establish effective engagement with clients; use fact-finding techniques and perform in-depth and interactive interviewing.
• Listen to clients and develop professional rapport in order to determine the underlying barriers to employment.
• Obtain facts and recognize the relevance and significance; analyze situations and adopt effective courses of action.
• Monitor program participants' compliance with program regulations and requirements, and monitor progress toward becoming gainfully employed.
• Prepare reports, correspondence, forms, plans, and agreements.
• Accurately enter data into an automated computer system and navigate through multiple-screen records.
• Identify problems requiring referral to other sources.
• Speak and write effectively.
• Read, understand and follow complex rules, regulations, policies, and memos.
• Communicate with others from diverse socioeconomic and cultural backgrounds.
• Identify and evaluate needs and barriers to employment, and complete employability plans.
• Interpret financial information and make basic arithmetical computations.
• Competently gather and accurately record and evaluate program related data.
• Train individuals and groups.
• Prepare and make presentations to a variety of audiences.
• Manage automated and manual client and program records.
• Establish and maintain cooperative working relationships with employers, outside providers, agency staff, and the general public.
• Use a personal computer (databases, word processing, spreadsheets, and electronic communications) and automated systems effectively, and operate other modern office equipment such as a copier, telephone system and calculator.
• Lead, direct, and train other employment services and eligibility staff and outside service providers.

Minimum Qualifications

One (1) year of full-time experience as an Employment & Training Worker II;

OR

Six (6) months of full-time experience comparable to Employment & Training Worker II and completion of 15 semester (22.5 quarter) college units in career planning, vocational guidance principles, personality development, occupational testing & measurement, or counseling preparation.

Other Qualifications

Training & Experience Examination – Weighted 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. 

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. 

Eligible List Information

A departmental open eligible list will be established for the county of Tehama. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

Retest Period

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

Special Testing Arrangements

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [email protected] or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

Education Documents

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

General Information

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules, and all competitors will be notified. 

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. 

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

Equal Employment Opportunity

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Benefits
   This position offers the following benefits:

• Represented by the Joint Council bargaining unit.
• 96 hours of vacation per year, increasing upon continuous years of service.
• 96 hours of sick leave per year.
• 14 paid holidays plus one 8-hour personal holiday.
• CalPERS retirement plan, 8% employee contribution.
• The County pays approximately 80% of premium for medical, dental, and vision plan (including a $30,000 life insurance plan for employee). For the employee and entire family, the current employee's share of the insurance plan is $234.54 per month.
• Annual salary step increase based upon satisfactory performance and completion of 2,080 hours (Steps A to E).
• Deferred compensation plan with the County matching the employee's deposit, up to $60 per month.
• Supplemental insurance plans are available.
• Employee Assistance Program is provided to all employees at no cost by the County.

Additional Information
 ADA/EEO/DRUG-FREE WORKPLACE
 As a condition of employment Tehama County Social Services will require:
 A valid driver's license will be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
 Proof of ability to work in the United States
 Pre-employment drug testing and physical
 Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted five (5) years from the date of the previous background investigation for each employee that has access to federal tax information.

About Tehama County

Beautiful Tehama County is in the heart of northern California, midway between Sacramento and the Oregon border. Based on the shores of the Sacramento River and in the shadows of Mount Lassen, Tehama County boasts some of the lowest housing costs in California along with short commute times to work. The County is home to a myriad of recreational activities.