911 - Emergency Communications Officer chez City of Lynchburg, VA

About the Department

Base rate: $21.50 per hour

These positions are a critical part of accomplishing the public safety mission for the City of Lynchburg. This is a fast-paced, 24/7 operation which requires that applicants are available to work any shift, including holidays, evenings and weekends. Applicants must also be able to multi-task and prioritize demands.

The City of Lynchburg offers a competitive salary and benefits package. https://www.lynchburgva.gov/employee-benefits

The City of Lynchburg is an Equal Opportunity Employer and encourages everyone to apply.


Applicants must be able to type a minimum of 38 words per minute. To see if you can type 38 words per minute (or to practice), click here.

Position Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Process 911 and non-emergency calls for police, fire, EMS, rescue, and public works

• Operate various complex communications equipment, such as NCIC, 800 MHz regional radio system, and computer aided dispatch systemADDITIONAL DUTIES
• Other duties to provide direct or indirect service to the citizens may be assigned
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
• Provide testimony in criminal court proceedings
• Coordinates daily with the Federal Emergency Management Agency (FEMA) through the National Warning System (NAWAS)

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

Minimum Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
High school diploma or GED and customer service and/or telemarketing experience required.  Associate's degree with major coursework in communications and/or public safety preferred.

Other Qualifications

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment.  May also be required to complete higher levels of NIMS training as determined appropriate for the position.

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