General Manager Retail chez Fanatics Retail Group Fulfillment, LLC

Retail - General Manager

1 Ameristar Blvd, St Charles, MO 63301

3200 North Ameristar Drive, Kansas City, MO 641

Overview 

As a RETAIL, GENERAL MANAGER at Fanatics Betting & Gaming (FBG), you are here to take  primary responsibility for the overall management and operations of their assigned retail sportsbook location which includes, promotions, special events, customer experience profitability and other assigned company goals. The General Manager will manage and analyze all financial, business and operational aspects of the business and meet the strategic goals annually. The General Manager will manage the staff directly on site ensuring day to day operations are run efficiently and within company guidelines.

 Responsibilities

• Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminates obstacles
• Oversee Supervisor and team of Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Oversee Sportsbook monies being wagered
• Maintains high visibility throughout the Sportsbook
• Demonstrate and maintain the highest levels of  customer services
• Execute and implement all Company initiatives; clearly communicate objectives and priorities them to the team  
• Act as the primary point of contact for team/league partners and funnel requests to internal stakeholders as necessary
• Analyze metrics to identify opportunities and make  decisions in collaboration with the management team to drive successful initiatives for the store
• Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
• Advocate of change and shows agility as needed to lead  a successful store
• Build strong teams, drive a culture of high performance and engagement that reflects an exceptional fan experience
• Lead the recruitment of full time and part times staff
• Create an environment where staff can grow and develop through a robust and engaging on-boarding experience, continuous performance feedback and ongoing developmental opportunities
• In conjunction with human resources partners, create  and ensure the quality execution of developmental plans aimed at building  team capabilities, measured by success of the overall store operations in   conjunction with customer and employee feedback

Qualifications 

• Ability to identify business trends and collaborate with cross functional partners to develop appropriate plans to drive results
• Proven ability to lead change while maintaining operational effectiveness
• Very strong written and verbal communication skills
• Strong experience with retail finance, including P&L management
• Ability to work independently while still adhering to company/departmental standards
• Proven ability to hire and develop a high performing team aligned with company goals
• Experience managing personnel matters in accordance with company policies and state and/or local laws
• Experience assessing internal talent and cultivating a strong succession plan
• Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution

Educational Requirements

• Bachelor’s degree or equivalent
• Minimum 5 years retail management experience; proven ability to lead managers
• Must possess superior communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
• Highest level of integrity and ethics, both professional and personal
• Must have experience managing a diverse staff of both full-time, part-time and seasonal employees

If you possess some of these skills but not all of them, we still encourage you to apply!

The base salary range for this role is $59,000 per year - $$86,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program.

For information about our benefits, please visit https://benefitsatfanatics.com/