Office Experience Coordinator chez Electrum

The Company

Electrum is the next-generation payments software company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments software partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.

We’ve built a reputation for providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.

We hire the best of the best, and we offer great opportunities for personal growth and career progression.

The role

Office and Employee Logistics

• Maintain a clean, organised, and functional office environment through systems, preventive maintenance, and continuous improvements that support employee productivity and comfort.
• Responds to employee needs and feedback, maintains a comfortable workspace, and implements initiatives that enhance well-being and morale.
• Manage employee onboarding and assist with office reorganisations, as well as coordinate furniture moves.

Facilities and Vendor Management

• Serve as the primary point of contact for all daily facilities issues (e.g., maintenance, repairs, etc.)
• Manage vendor relationships and ensure reliable service delivery.
• Coordinate directly with our on-site handyman and cleaning staff to resolve issues promptly.
• Escalate recurring problems to the office manager.

Event Coordination

• Plan and execute smoothly run in-house events that engage employees and contribute positively to company culture. Some examples include intern socials, team off-sites, getaways, and workshops.
• Source venues, manage bookings, and coordinate all logistical details.

Front Office Management and Administrative Support

• Create a warm, professional, and seamless experience for visitors, from greeting and amenities to personalised touches and feedback-driven improvements.
• Ensure all visitors have a professional and positive experience.
• Provide backup coverage for the reception desk and handle ad hoc requests from staff, including managing meeting room bookings.

Requirements

• A minimum of 3 years of experience in an office coordinator role.
• A diploma or certificate in office administration, business administration, or a related field is preferred.
• Proven ability and experience in managing multiple priorities and working proactively with minimal supervision.
• Experience with meeting room booking management and calendar management.
• Proficiency with spreadsheets and email applications.

Benefits

• Daily cooked lunches and a stocked kitchen for the mid-day nibbles

• Team socialising, getaways, and social outings

We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:

• Tell everyone about it
• Fix the mistake
• Tell everyone about the solution

You are responsible for your actions – both the successes and the failures.