Business Excellence Manager - RTP (NC-RTP, US) chez Grifols

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary:

The Global Facilities Business Excellence Manager will lead strategic programs and projects that drive process improvement, operational efficiency, standardization, and benchmarking best practices across the organization. This role partners with stakeholders across the global facilities department and organization as a whole, to deliver innovative solutions, optimize resources, and position key initiatives for future growth and success.

Primary responsibilities for role:

• Develop and execute a multi-year strategic roadmap for innovation and efficiency in General Services, positioning the RTP campus as an “innovation lab” to pilot, evaluate and scale new successful solutions across Grifols’ global locations. 
• Serve as the Business Excellence lead for strategic programs and projects across facilities-related services - establishing global standards, frameworks, and playbooks for adoption.
• Act as the North Carolina Business Excellence representative and point of contact to assess and audit Facilities programs in RTP and Clayton, producing documented improvement plans that can be replicated across Global Facilities Categories.
• Establish and lead category-specific vendor governance models—partnering with Procurement to define performance metrics, monitor KPIs and SLAs, and implement corrective action plans to ensure value.
• Design and implement scalable service delivery frameworks for owned categories that deliver measurable improvements in operational efficiency, total cost of ownership, and employee experience,  across multiple geographies.
• Translate benchmarking insights into actionable global standards by leading internal and external studies, then producing implementation guides and best-practice toolkits.
• Lead high-impact transformation projects from pilot through multi-site deployment, managing scope, schedule, budget, and change adoption to achieve defined business outcomes.
• Establish and manage a global performance dashboard to monitor program ROI, cost savings, operational KPIs, and innovation pipeline progress—reporting results regularly to Facilities leadership and key stakeholders.
• Foster a culture of continuous improvement, encouraging experimentation, “fail fast” learning, and scaling of successful solutions across Grifols Global Facilities footprint. 

Additional responsibilities:

• Continuously enhance knowledge, skills, and expertise through professional development, industry benchmarking, and networking.
• Communicate clearly and effectively with colleagues, stakeholders, and vendor partners across functional areas.
• Collaborate with business leaders and cross-functional teams to identify opportunities for improvement, efficiency, and cost savings.
• Lead process improvement initiatives, leveraging data-driven analysis, Lean principles, and industry best practices.
• Oversee multiple concurrent projects, ensuring timelines, budgets, and quality standards are met.
• Establish and track performance metrics, KPIs, and benchmarking data for continuous improvement across all the department.
• Partner with internal departments and external vendors to enhance service delivery, employee experience, and operational outcomes. Anticipate and adapt to changing business needs, proactively identifying innovative approaches to operational and workplace challenges.
• Foster a culture of accountability, collaboration, and continuous improvement within the team and across service providers.

Knowledge, skills, and abilities:

• Proven ability to translate complex data into actionable insights that inform decision-making and drive measurable results.
• Demonstrated skill in benchmarking and implementing industry best practices to improve operational performance and service delivery.
• Experience managing vendor relationships to ensure quality, cost efficiency, and alignment with organizational goals.
• Ability to anticipate emerging trends and proactively adapt strategies to meet evolving business needs and stakeholder expectations.
• Strong organizational skills with the capacity to prioritize competing demands and maintain focus on high-impact initiatives.
• Excellent communication and leadership skills with the ability to collaborate in person and remotely with various departments and functional areas.
• Ability to lead cultural change across an organization; experienced in leveraging multiple approaches to helping people adopt and implement sustained change.
• Ability to lead continuous improvement activities and programs, leveraging processes, tools and best practices.
• Strong interpersonal skills with the ability to foster a cooperative work environment within communities of widely divergent technical and educational levels.
• Strong project management skills with the ability to lead and coordinate multiple projects simultaneously.  
• Strong analytical and problem-solving skills, with a focus on cost savings and waste reduction.    

Education: 

Bachelor’s degree in Business, Engineering, or closely related technical discipline.

Experience:

5+ years of progressively responsible experience managing operational programs or strategic initiatives;  Project Management Professional certification a plus. 

Equivalency:

Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.  We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : NC-RTP:USNC0003 - RTP NC-Research Building 85 

Learn more about Grifols