Oracle Operations Manager chez Galderma

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Oracle Operations Manager

Location: Dallas, Texas

Position Summary

The Operations Manager is accountable to ensure the delivery and orchestration of operational service activities for Galderma’s Oracle ERP application landscape. This includes ownership of platform governance, ensuring strict adherence to regulatory compliance, internal controls, and continuous improvement in accordance with corporate standards. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.

We are looking for a highly motivated and experienced individual who possesses excellent Oracle technical skills and a strong passion for delivering high-quality services. The ideal candidate will have a solid understanding of the Oracle Infrastructure and integration layers and a proven track record of providing effective support and troubleshooting services in Oracle Fusion security.

Essential Functions

Platform Maintenance and Optimization

• Manages Oracle ERP application operational activities in cooperation with Galderma IT and service providers.  Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms
• Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner
• Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS) and trouble shoot the issues to define root cause and temporary/permanent solution
• Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed
• Develop and maintain technical documentation and standard operating procedures.
• Support with User Administration activities such as adding/modifying user accounts, adding/removing roles, assigning data security context and assigning profiles
• Conduct periodic reviews and audits of user access to detect and resolve any unauthorized access and ensure the new joiner, mover, leaver processes are efficient
• Document and audit security controls and support external audits to ensure regulatory compliance

Incident and Request Management

• Will support the technical teams for incident and request management.  Responsible for ensuring restoration of services within agreed SLA, business impact analysis. Responsible for reporting and dashboarding of KPIs
• Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis)
• Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with Galderma IT and business users.

Software Vendor and Service Provider management

• Integrates support (Run) and project (Build) activities in collaboration with project teams where applicable
• Plays an active role in the definition of contract changes with vendors for operational activities, service levels and SLA definition
• Contributes to IT Service Catalog, setting direction for service introduction and end user support.
• Provides leadership to temporary work teams, guides and monitors task completion and shares expert knowledge and advice.

Change Management & Release Coordination

• Leads release planning sprints, ensuring alignment with business priorities and readiness for deployment.
• Facilitates and leads Change Management meetings, coordinating with corporate IT and infrastructure teams to assess, communicate, and mitigate impacts of planned changes.
• Ensures that all release and change activities follow established governance processes and that appropriate documentation and approvals are in place.

 Minimum Education, Knowledge, Skills, and Abilities

• Bachelor's Degree in IT or Business or similar
• Eight (8) or more years of professional experience in a similar position, across multi functions and business processes including Finance and Supply Chain functions
• 2 -3 years IT Service Management experience in a Cloud ERP setting
  • Oracle Fusion Cloud
  • Warehouse Management Systems (WMS)
  • Middleware integration tools (Boomi, OIC, EDI, etc.)
  • Service Now or other service management proficiency
• Mission-oriented with ownership mindset and leadership capabilities to drive incident management and resolution
• Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving global environment
• Strong written and verbal communication skills
• Ability to communicate with and influence senior leaders, as well as ability to establish new relationships quickly
• Strong time and work management capabilities, prioritize key business peaks
• Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment
• Experience in managing and leading diverse and virtual teams (not as a line manager)

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
 

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.