Product Associate, Digital Site Experience - Merchandising chez Toryburch

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You’re excited to support the Digital Site Experience roadmap and help shape the future of our Global eCommerce platforms. You bring a strong understanding of merchandising workflows and a desire to optimize product feed operations. You’re a self-starter who thrives in agile environments and loves leading projects from ideation to launch. You have experience working with engineers and participating in technical discussions and routinely approach challenges with curiosity, a desire to learn more, and a hypothesis-driven mindset. You are also passionate about luxury eCommerce and product development.

A Day in the Life:

The typical day is… atypical. You might be:

• Analyzing and documenting current merchandising and product feed workflows to identify inefficiencies and areas for improvement
• Leading ideation, requirement gathering, and the launch of digital products that enable customers to have a frictionless, engaging, and mobile optimized digital customer experience
  • Facilitating sprint planning through the delivery cycles
  • Writing epics & user stories, concise and detailed business cases, detailed feature specifications, and thorough acceptance criteria
  • Conducting UAT and working closely with development teams to address feedback and bugs
• Collaborating with cross-functional partners such as Site Experience, Creative, Marketing, and Technology teams to gather, review, and prioritize requirements
• Partnering with delivery teams to manage the discovery, build, and launch phases of the product development lifecycle
• Partnering with cross-functional teams to ensure alignment and adoption of process improvements, provide training and documentation as needed
• Conducting user research and competitive benchmarking to better understand and optimize the customer journey
• Defining, monitoring, and assessing product initiatives through clear KPI’s independently own KPI reporting and metric analysis to make recommendations or adjust roadmap based on trends

Modernizing existing systems with AI tools as relevant and staying current on industry trends and best-in-class merchandising operations, bringing new ideas to the team

To Land This Role:

• Bachelor’s degree and 2+ years of relevant work experience required; eCommerce experience preferred
• Comfortable with agile development and methodologies, process mapping, and tools like JIRA, Confluence, Airtable, or similar systems; Salesforce Commerce Cloud, CommerceTools or similar PIM/PLM experience is a plus
• Fluent in Google Analytics (or similar Analytics system)
• Exceptional multi-tasking and project management skills to work cross-functionally, and manage deadlines for multiple deliverables, with a bias towards MVP delivery
• Excellent communication skills—able to tailor messaging for diverse audiences
• Strong ability to influence without authority and drive change across teams
• Analytical and proactive, with a knack for breaking down complex problems and navigating ambiguity
• Collaborating with offshore development teams is a plus

Why You'll Want to Join Our Team:

The Digital Product & UX team is a group of customer-centric problem solvers, with a growth mindset. We connect the dots by taking our company strategic objectives and making them tangible & measurable – while having some fun along the way. Communication and storytelling is how we foster relationships across the organization, and ensure we always lead with the “Why” behind everything we do. Ready to solve customer problems while leveraging innovative thinking and new digital technology? We want to hear from you!

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 90,000.00 USD - 125,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. 

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected].

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