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Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and RevelUnite your passion for audio innovation with high-tech product developmentCreate pitch-perfect, cutting-edge technology that elevates the listening experienceAbout the RoleResponsible for developing, enhancing, and maintaining AI Chabot applications. The role involves designing and building flows, coding, testing, debugging, and documenting programs, while supporting corporate systems architecture. Expertise in REST API integrations, Chabot development, automation, and data refinement tools.What You Will DoKey Responsibilities:Experience in development of virtual agents (Chatbots, Voicebots) and natural language processingExperience working with one or more AI/NLP platforms – Cognigy AI, DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson etc.Knowledge of one or more of the following technologies: Typescript, JavaScript, Node.jsExperience in training Chatbots by analyzing historical chat conversations or large amounts of user generated content and process dataPractical knowledge of formal syntax, formal semantics, corpus analysis, dialogue managementGood problem-solving abilityWhat You Need to Be SuccessfulExperience in building end-to-end pipelines for developing AI-based conversational applicationsStrong understanding of API integrations, single sign-on (SSO), and token-based authenticationHands-on experience with Postman for API testing, automation, and debuggingKnowledge of CI/CD pipelines (ex: Bamboo, Bitbucket) with end-to-end automationAbility to develop unit test cases in line with project-specific standardsProficient in working with HTTP, sockets, REST, and other web servicesSkilled in extracting keywords and topics from chat logs.Bonus Points if You Have Bachelor’s degree required.What Makes You EligibleFamiliarity with Chatbot tool Cognigy AIExperience working on Generative AI and Agentic AIExperience in Typescript, NodeJSFamiliarity with Sprinklr ToolWhat We OfferFlexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition reimbursement“Be Brilliant” employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal developmentYou Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you’re ready to innovate and do work that makes a lasting impact, !HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. ()
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