Client Advisor - Madrid (Madrid, ES) chez Dolce&Gabbana® Clothing, Beauty, Casa and Food & Beverage

Role Overview
We are seeking a passionate and client-focused Client Advisor to join our team in Madrid, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand’s values through every interaction.

Key Responsibilities

• Provide each client with a personalized and memorable shopping experience, reflecting the highest standards of luxury service.

• Engage with clients to understand their needs and offer tailored product recommendations to enhance satisfaction and loyalty.

• Contribute to a welcoming and elegant boutique environment by supporting daily operations and maintaining impeccable product presentation.

• Act as a brand ambassador by demonstrating in-depth product knowledge and delivering compelling storytelling to inspire clients.

• Leverage CRM tools to support clienteling efforts, including follow-ups, client outreach, and relationship building.

• Work collaboratively with the team to achieve individual and boutique sales goals.

• Uphold visual merchandising and stock management standards to ensure a premium in-store experience.

Profile Requirements

• Previous experience in a client-facing role, ideally within the luxury retail or fashion industry.

• Strong interpersonal and communication skills, with the ability to create genuine client connections.

• Detail-oriented, organized, and proactive in delivering outstanding service.

• Fluent in Spanish and English; additional languages are considered an asset.

• Passion for luxury, fashion, and delivering a best-in-class client experience.