Credit Controller chez Heriot-Watt University

Role: Credit Controller

Grade and Salary: £26,338 - £30,805 per annum

FTE and working pattern: 1FTE, 35hrs per week, Monday - Friday

Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

Purpose of Role

We are looking for a Credit Controller with B2B credit collection experience to join our Accounts Receivable Team. Proficiency in financial systems and Excel (V-Lookup, Pivot tables) is essential.  

Key Duties & Responsibilities

Responsibilities: Manage HW ledgers, contact customers with overdue debts, liaise with stakeholders, dispatch reminders, handle correspondence, record actions, and ensure timely revenue collection. Contact students with outstanding debts, discuss disputed invoices, participate in process improvements, and handle administrative tasks. Additional tasks include raising invoice requests, cash receipts matching, and creating new customer accounts. The post holder will occasionally undertake other duties as required by the line manager. 

Liaising and Networking: Liaise with university departments (finance, student services, academic) and external entities (auditors, agencies) for billing accuracy and compliance. Participate in finance committees, working groups, and external forums. Occasionally lead small project teams. 

Service Delivery: Generate invoices, oversee accounts, ensure timely payments, collaborate with departments to resolve billing issues, engage in cash collection, negotiate payment terms, and implement debt reduction strategies. Ensure customer-focused services. 

Standards and Decision Making: AR Manager sets overall standards. Role-holder plans and organizes workload, prioritizes tasks, and adapts to urgent issues to meet goals. 

Essential & Desirable Criteria

Essential

1. Experience in credit control/cash collection
2. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and often time pressured environment 
3. Demonstrable understanding and experience of relevant health and safety protocols/requirements and of ensuring compliance. 
4. Experience with large scale commercial clients. 
5. Good IT Skills including all Microsoft Packages including the use of Excel.  

Desirable

1. Previous experience of Oracle Fusion 
2. Experience and ability to investigate customer’s queries and to follow up internally and externally.  

How to Apply

Applications can be submitted up to midnight (UK time) on Monday 15^th September 2025.

Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities.  Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About Heriot-Watt University

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.