Retail Supervisor - Full Time chez Trump National Doral Miami

POSITION PURPOSE:

Oversees the acceptance of distribution of all parcels related to retail for hotel guests, internal guests, and hotel functions. Assures that all pertinent information regarding shipping, receiving and distribution of retail items are maintain updated and organized. In addition, will oversee the inventory process.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Reconciliation of purchase orders and invoice records in accordance with Trump standards.
• Interview, select, train and supervise staff, including cost control and discipline, to ensure the smooth operation of the retail storeroom.
• Managing records and other administrative functions of the department. 
• Ensures the verification and inspection of incoming/outgoing products.
• Responsible for all month end information submitted to Finance related to Retail
• Collaborates with other departments to ensure efficient operations.
• Communicates with vendors discrepancies on invoices/deliveries.
• Communicates with the retail team to ensure timely delivery of merchandise to the retail outlets on the property.
• Inspecting incoming merchandise to ensure it meets our quality standards and reports any issues to Retail Supervisors and Director of Retail.
• Ensures that the receiving areas are kept clean and organized.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

 Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami  from time to time, is essential to the successful performance of this position.   Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

•     Providing assistance to retail storeroom clerk during high business demands. 

•     Perform other duties and responsibilities as assigned or required.

• Providing assistance to Retail, Golf, and Membership during high business demands.    

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
 

•     Basic mathematical and computer skills to order items and track deliveries. 

Strong written & verbal communication skills. Ability to read, write and speak the English language fluently in order to complete forms, inventories, read billings, invoices and communicate with co-workers and purveyors. 

•     Ability to apply basic supervisory skills to plan, organize and direct associates as necessary.

•     Knowledge of Microsoft Word and Excel. 

•     Ability to use electronic ordering systems. 

• Strong organizational & time management skills.
• Attention to detail.
• Ability to work in a fast paced environment.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours

Physical Activity                                                                                      Frequency

Sitting                                                                                                        Frequent 

Walking                                                                                                    Constant 

Climbing stairs                                                                                        Occasional 

Crouching/Bending/Stooping                                                              Constant 

Standing                                                                                                   Constant 

Reaching                                                                                                   Frequent 

Grasping                                                                                                   Frequent 

Pushing/Pulling                                                                                       Frequent 

Near Vision                                                                                              Frequent 

Far Vision                                                                                                 Rare 

Hearing                                                                                                     Frequent 

Talking                                                                                                      Frequent 

Smell                                                                                                         Frequent 

Taste                                                                                                         Never 

Lifting/Carrying (#lbs)                                                                            Occasional up to 50 pounds 

Travel                                                                                                        Rare

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:
 Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS:

EDUCATION 

High school graduate or equivalent required. 

Two years college level education preferred.

EXPERIENCE 

At least two years of experience in related field preferred. 

Hospitality experience preferred. 

Must have experience directly supervising associates.

LICENSES OR CERTIFICATES 

None required.

GROOMING/UNIFORMS 

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.