Digital Media Coordinator chez Chesterfield County, VA

About the Department

Please Note
It is required to submit a cover letter, résumé and three work samples (social media examples are preferred) with your online application. Attach the required materials to the application prior to submitting. 
 
About Us 

The Chesterfield County Department of Constituent and Media Services operates as a comprehensive agency providing communications and other support to county leaders and more than 40 county departments. We disseminate information to more than 370,000 residents, as well as businesses and visitors, and play a key role in projecting Chesterfield’s well-earned reputation as a leader in local government. Using a comprehensive set of communications tools and platforms, combined with a diverse mix of staff talent, we work cooperatively with internal and external partners to tell Chesterfield’s story and ensure accessibility in a variety of formats including social media, podcasts, blogs, direct marketing, media relations and the county’s website. Constituent and Media Services plays a vital role in connecting and engaging with residents.

Job Position Overview

Do you have a passion for telling stories through social media and other digital formats? Chesterfield is looking for its next Digital Media Coordinator to help share the amazing work of our departments and community. You will join a team responsible for developing and driving content strategy, as well as assisting with content creation and storytelling for the social media channels of Chesterfield County Government. 

This position is an excellent opportunity for someone who wants to serve their community and help connect residents with the many programs and services Chesterfield offers. The work environment can be fast paced with short turnaround times and priorities that change daily, but you will play a major role in determining and implementing the county’s social media strategy, growing Chesterfield’s audience, and expanding its digital presence. If contributing to a team, growing your skills, and serving the public are important to you then please apply so we can add another dynamic member to the Chesterfield communications team.

Duties and Responsibilities

Social Media:

• Work with departmental staff on content creation, distribution, and community engagement for Chesterfield County Government social media channels, including Facebook, Instagram, Twitter, LinkedIn, NextDoor and YouTube.
• Assist with developing and executing social media plans to support priority communications campaigns and events through a scheduling platform.
• Create graphics, animations and identifying images to ensure Chesterfield’s social media content is engaging and informative.
• Prioritize creative storytelling to highlight staff, county departments, residents, businesses, posts, graphics, Reels, Stories and video.
• Provide timely responses to residents’ questions and concerns received through social media and be cognizant of the impact your posts can have on a community. 
• Assist with developing paid digital advertising campaigns on a variety of topics.
• Monitor social media in a crisis/emergency and post/respond in a timely manner.

Strategic Collaboration:

• Collaborate with other members of the communications team, including creative content writers, videographers, and graphic designers.
• Develop and manage a cross-channel content editorial calendar that supports the strategic plans of Chesterfield County.
• Expand our digital presence and increase subscriptions to our e-newsletter, blog, and podcast.
• Support ongoing collaboration and execute digital campaigns with county and regional partners.
• Capture and analyze social media data/metrics, insights and best practices to measure the success of every social media campaign and use that information to refine future campaigns; report on successes/insights monthly.
• Collaborate with county departments on annual campaigns and events, as well as provide assistance during a crisis/emergency.
• Provide guidance and training to other county social media liaisons.
• Establish countywide social media best practices, guidelines, and processes.

Other Duties:

• Always represent Chesterfield County and Communications and Media in a professional and courteous manner.
• Stay up to date on industry best practices and adjust content strategy as necessary.
• Take photos for social media content, as needed.
• Perform other duties and special projects as assigned. 

Qualifications and Requirements:

• Excellent verbal and written communications skills, including writing and proofreading, as well as knowledge of digital and social trends. 
• Excellent interpersonal skills with a customer service orientation. Ability to communicate effectively, courteously, and professionally with a variety of individuals.
• Ability to seek out compelling stories within our organization, demonstrate a strong visual storytelling ability while encouraging a culture of storytelling.
• Creative and flexible, ready to create content that will both engage as well as expand Chesterfield’s audience to reach new followers.
• Ability to work independently, but also collaboratively fostering teamwork and addressing conflict constructively and timely.
• Strong time and project management skills, ability to be flexible, problem solve, manage shifting priorities, and meet deadlines, while paying attention to detail.
• Experience in photo and video storytelling using Facebook Live, Reels and Stories. The candidate will be required to maintain and use a personal mobile device as a part of this role.
• An understanding of local, state, or federal government and how it works.
• Flexibility to work as necessary during the evening/weekends in order to support communication initiatives/priorities, key campaigns, events, programs, or emergency situations. 
• Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by the applicant and presented at time of interview. Record must reflect at least three years of history and be dated within 30 days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Education and Experience:

• Bachelor’s degree in mass communication, marketing, digital media, social media, journalism, or related field; three years of professional experience in content creation to include storytelling, strategic brand social media management, writing, managing and posting content for an organization or business and creating graphics and videos for social media; or an equivalent combination of training and experience.  
• Experience developing and implementing social media strategies and campaigns is required
• A strong knowledge of collecting and analyzing social media analytics
• Pre-employment drug testing, FBI criminal background check and education/degree verification required.

We’d Love to Talk to You!
Click the “apply” link above to submit a Chesterfield County online application by September 14, 2025. 
NOTE: It is required to submit a cover letter, résumé and three work samples; social media examples are preferred, with your online application. Attach the required materials to the application prior to submitting.

Minimum Qualifications

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Other Qualifications

Communications & Media

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