Service Quality Manager - Healthcare (Remote) chez Access TeleCare

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. 

What you’ll be responsible for:

The Service Quality Manager (SQM) serves as the Neurology Service Line’s quality assurance and quality control leader in allegiance to its clinical standards of excellence in patient care.   This position is responsible for providing visibility to Neurology Business Unit (NBU) leadership on performance improvement opportunities and leads performance improvement initiatives within the NBU.  Additionally, the SQM collaborates closely with the National Medical Director of Care Delivery and reports directly to the Director of Program Experience, to support the delivery of excellence in clinical care to all NBU programs. 

 What you’ll work on:

• Collaborate closely with Clinical Leadership to identify national guidelines and regulations that inform the standards of clinical performance and service expectations within the NBU
• Participate in efforts to establish and maintain organizational readiness to meet clinical regulatory requirements 
• Act as the liaison between Operations and Clinical teams in creating practice benchmarks that reflect service line expectations
• Collaborate with Clinical and Quality teams to implement processes that increase patient safety awareness and practice
• Design methods to support the Service Line’s continuous quality, safety, and performance improvement initiatives
• improvement efforts
• In partnership with the Operations Team, maintain clinical service profiles within applications like Salesforce, TIQ, and CRM
• Other duties as identified by the Chief Medical Officer of Neurology to support Service Line health

What you’ll bring to Access TeleCare: 

• Bachelor of Science in Nursing from an accredited school of nursing 
• At least 5 years of related work experience including 3+ years’ experience in Quality Management in the healthcare setting and prior experience in project management and stakeholder engagement 
• 3 years’ experience in healthcare administration or leadership is preferred
• 3 years’ experience in Neurology, Emergency Medicine, or inpatient services is preferred 
• Ability to navigate multiple EMR systems 
• Ability to build effective relationships in the virtual setting
• Proficiency in video-based platforms such as Zoom, Teams, Webex
• Excellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulation
• Excellent interpersonal communication skills when working with clients, colleagues, clinicians, patients, and others
• Excellent organizational and time management skills
• Understanding of standard clinical procedures, laws, and regulations
• Thorough knowledge of medical terminology 
• Familiarity with basic practice norms in the Neurology specialty
• Ability to work independently, but function as part of a team
• Ability to troubleshoot, understand root cause, and problem solve difficult issues in a cross-functional manner
• Experience with project management, ensuring timely execution on key priorities
• Mindset of continuous process improvement and inspired by innovation 
• Proven ability to thrive in a high growth, fast-paced organization and remote based 
• Not more than 20 days travel, annually, to select sites
• Travel quarterly to corporate office in Dallas, Texas
• Must be able to remain in a stationary position 50% of the time 

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Vacation and Sick Leave, Wellness Days, and Paid Holidays

About our recruitment process:
  
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.