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Homeoffice K.com Post Sales Web - Customer Experience Lead chez Keysight Technologies, Inc.

Keysight Technologies, Inc. · Colorado Springs, États-Unis d'Amérique · Remote

117 530,00 $US  -  195 880,00 $US

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Overview:

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

 

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

 

The Keysight.com Digital Experience Post-Sales Web Team drives the largest customer touch point for Keysight, influencing and interacting with thousands of customers on a daily basis. Customer success and a positive experience on Keysight.com is critical for our business.  The Post Sales Web Customer Experience Lead (a business role) plays a pivotal part in driving continuous improvements to our website, ensuring web content is accurate, available, and functional.  In addition, the Customer Experience Lead is accountable to our post-sales content owners and authors, supporting them to optimize and understand the most effective ways to use the web to get their content in front of customers. 

Responsibilities:
  • Requirements definition, documentation and project management of Keysight.com customer-experience improvements delivered through a sprint-based project cadence.
  • Partner with IT, Marketing, Sales and other internal partners on scope delivery including daily defect meetings, defect resolution, and user acceptance testing. 
  • Collaboration with web authors and content owners, providing feedback and direction when required.  Answer questions and provide authoring support to ensure a cohesive digital experience across keysight.com. 
  • Management of ServiceNow escalation queue, addressing content issues or post-sales web escalations from both internal and external customers. 
  • Content management and clean-up activities to ensure post-sales content is reliable, discoverable and web compliant.
Qualifications:
  • BA/BS degree (or equivalent) and a minimum of 5+ years of related experience in the Web/Digital/Technology space 
  • Strong knowledge and understanding of Adobe Experience Manager (AEM). 
  • 2+ years authoring and content management experience within the Adobe Experience Manager platform.
  • Project management experience working with multiple teams/partners in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities. 
  • Knowledge of digital marketing practices and techniques with experience collaborating with technical writers, product, and IT teams. 
  • Experience collaborating with large teams using your outstanding communication skills. 
  • Ability to problem-solve and work independently when necessary. 
  • Expert in Microsoft Office – SharePoint and Yammer experience preferred. 
  • Consistent record of effectively handling multiple projects/tasks of varying complexities, meet deadlines and work well under pressure. 

 

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

 

The level of role will be based on applicable experience, education and skills;

 

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

 

Colorado pay range: MIN $117,530.00, MIDPOINT $156,7000.00 - MAX $195,880.00

 

 

 

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

 

US Employees may be eligible for the following benefits:

  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)

 

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