Enrollment Services Specialist chez Renton Technical College

About the Department

Are you passionate about supporting students in their academic journey? Join Renton Technical College as an Enrollment Services Specialist! The Enrollment Services Specialist will be a key resource for students by providing support through admissions, registration, and enrollment. This position is responsible for disseminating individual and specific program information to prospective students in relationship to admissions processing. The Enrollment Services Specialist will maintain all related records, which includes transcript tracking, maintaining standard operating procedure manuals using computer and specific program software, and assisting in the preparation and tracking of program data, high school diplomas, and student attendance.

The Enrollment Services Specialist is a full-time, overtime eligible position that is part of Student Services and reporting directly to the Associate Dean of Enrollment Services/ Registrar. This position is represented by the Washington Federation of State Employees (WFSE) union. The salary range for this position is $53,099.06 - $65,907.54 annually. For more information regarding employee benefits, please visit our benefits page, or the WFSE Collective Bargaining Agreement. The priority consideration date for this position is September 19, 2025.

Position Duties

• Demonstrate multicultural competence (including an awareness and understanding of historically marginalized populations) and create an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Provide front line customer service to students and to the community, in person, by phone and electronic/online formats, assisting prospective, new and continuing students. 
• Provide registration desk and back office support for Enrollment Services which includes: phone reception for Enrollment Services, admissions, registration data and statistical program records data entry and reports.
• Prioritize and manage multiple tasks, under pressure, during peak registration times and within deadlines. 
• Identify, investigate, and mitigate potential admissions and enrollment fraud in alignment with the State Board for Community and Technical Colleges (SBCTC) fraud prevention guidelines. Monitor and analyzing student applications for indicators of potential fraud using established protocols and evolving patterns
• Collaborate with departments such as financial aid, student financials, and IT to investigate and resolve suspected fraudulent admissions activity
• Track and enter credits into diploma application/planners create and update diploma application/planners and add students to high school plus tracking spreadsheet
• Work with the enrollment technology specialist and credential evaluator to mail and e-mail diploma completer letters of congratulations and info on commencement.
• Maintain compliance within college policy and State and Federal regulations. Interpret and work within laws, regulations, and policies completing inquiries, requests and concerns.
• Independently assist student enrollment and registration including complex, sensitive, multi-faceted enrollment situations.
• Maintain the integrity of the data and student information and transactions. Update biographic and data edits as needed. Maintain correspondence and enrollment transactions in CTClink. 
• Follow and maintain compliance with FERPA regulations regarding any student educational records.
• Make referrals to counselors, faculty, and others. Work with instructors to access grades for high school+ program.
• Assist students with cancelled or changed classes via phone, Zoom, Teams and email. 
• Maintain desk manual/SOP (standard operating procedures), keeping current with continuous changes to programs, policies and procedures.
• Communicate professionally and effectively, both orally and in writing, with college employees, outside agencies, and a diverse student population.
• Maintain regular attendance and punctuality.
• Perform other related tasks as assigned by the Associate Dean of Enrollment Services/Registrar.

Minimum Qualifications

• Experience or participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
• High school graduate or equivalent.
• Four years of general office experience, including keyboarding, maintaining records, and greeting the public. Two years of business school training in clerical procedures may substitute as work experience. 
• Proficient computer skills and knowledge of electronic data base systems, spreadsheets, Word, Outlook and Excel (SMS experience preferred).
• Excellent leadership and interpersonal skills and ability to work effectively as part of a team.
• Demonstrated attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work to meet changing priorities and deadlines. 
• Ability to establish and maintain effective working relationships with students, parents, staff and the public. 
• Demonstrated competencies to organize, set priorities, attend to details, and follow tasks through to completion. 
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 month of hire) the production of accessibly content, whether print or electronic.
• Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy.
• Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

WORKING CONDITIONS:

Working hours are generally aligned to business hours, Monday through Friday, 8:15a.m - 5:15p.m. The scheduled shift for this position may adjust depending on college needs. Work is mostly sedentary in nature, performed in an office environment. Frequent use of a computer and exposure to terminal screens is required. Work and meetings may take place across campus. May drive/travel to trainings, conferences, and/or college events. This is mostly an in-person/on-campus position; remote work may occur as business permits.

Other Qualifications

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact [email protected].

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EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873,[email protected].     

Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://rtc.edu/about-rtc/campus-resources/campus-security/annual-security-report.phpFor information on how to access the RTC Daily Crime Log follow this link:https://rtc.edu/about-rtc/campus-resources/campus-security/daily-crime-log.php

We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations.  We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC’s work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.      

Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.