Office Assistant (Medicaid Division) chez Forsyth County (NC)

About the Department

The Office Assistant will report to the Medicaid Division Director.  The position requires the individual to be highly motivated and dependable to provide administrative support to the division director and Medicaid Division. This position plays a critical role in supporting the day-to-day operations of the division, ensuring smooth and efficient functions across multiple areas including Human Resources functions, meeting coordination, office logistics, and customer service. 

Position Duties

This position may also support the following areas: Training Team, Call Center, Customer Care, and Non-Emergency Medical Transportation. The successful candidate will be a change agent and thrive in a fast-paced, ever-evolving, team-oriented environment and demonstrate exceptional customer service when interacting with clients and colleagues at all levels.   

This position works onsite, Monday through Friday, from 8:00 AM to 5:00 PM. 

This position calls for the ability to work in a fast-paced, evolving environment.

Minimum Qualifications

Graduation from high school or GED and at least one year of office/clerical experience. 

A higher education level may be considered as a substitution for all or part of the experience.

The ideal candidate must be able to multitask effectively, pivot quickly between tasks, and uphold a high level of confidentiality. Strong organizational and communication skills are essential, along with the ability to use sound judgment, perform basic mathematical calculations, and manage time efficiently under deadlines. Proficiency in using computers, office software, and general office equipment is required. 

Other Qualifications

Responsibilities include scheduling, confirming, and coordinating meetings; preparing meeting minutes; reserving conference rooms; handling office supplies and mailroom responsibilities; and assisting with general administrative duties. The Office Assistant will also provide frequent coverage in key areas as needed, such as the department’s Navigation Front Desk and Reception Area, ensuring professional and courteous support for both internal staff and external clients.