Application Analyst chez OneLegacy

Join Us in Transforming Lives Every Day

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Full-time, Non-exempt

Work Hours: 40 hour workweek: Sunday - Thursday between 12:00PM- 8:30PM. Must be available evenings, holidays, and weekends as required. 

Work Setting: In-person 

Location: Corporate Office Azusa

Summary of Functions:

The Application Analyst (AA) is primarily responsible for providing end user support for organization wide systems and for escalating issues for resolution when necessary. The AA shall participate in validation activities related to software development and implementation of both (off-the-shelf) software and internally developed software to meet OneLegacy Computer Systems Validation requirements. The AA shall also assist with compiling end user requirements for both software and reporting development and providing required documentation to the Software Development team to support Software Development Life Cycle Requirements and reporting development requirements. The AA coordinates and may participate in the execution of User Acceptance Testing and Regression Testing for both internal software development and reporting development.

Performs all duties and responsibilities in compliance with OneLegacy policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state, and local laws.

Duties & Responsibilities:

Essential Job Functions:

1. The Application Analyst provides and coordinates end user systems support within a timely manner. If end user issues cannot be resolved immediately, escalates appropriately for problem resolution. Coordinates onsite vendor support when necessary.
2. Provides software support/guidance on functions, features and usage of software products. Support may be at the on-site or remote.
3. Assist development team to investigate, analyze, and resolve technical problems related to application functions, programming, and procedures.
4. Facilitate end-to-end testing, troubleshoot application issues, ability to analyze application data and determine root cause of issue. Create test plans, execute test cases, track test issues and report on test results (and log defects).
5. Provide timely communications to application users related to issues and IT maintenance activities.
6. Develop and maintain technical and user procedural documentations.

7. Participates with Software Development Department afterhours help desk on-call responsibility.
8. Participates in the management (create, deactivate, delete, or update) of user accounts for all software systems. Ensures that required documentation for user management meets Policy & Procedure requirements.
9. Participates in the administration, maintenance, and configuration of organization software systems.
10. Reports: Assists with data management to ensure data integrity during data input and output (reports). Assists with validating reports to ensure data presented in the reports is accurate. Provides data to meet end user requests by obtaining data from various reports. Provides end user support for locating existing reports
11. Fulfill ad-hoc data and reporting requests.
12. Validation: Assists with the development and execution of test scripts to ensure that the system is validated for its intended use. Assists with the coordination of validation activities. Perform periodic production validations, updates and monitoring tasks.
13. Software Development: Assists with the documentation of user requirements during the development of software. Performs testing of the previous software development cycle’s completed development to ensure features were developed meeting user’s requirements and performing regression testing of the system to ensure that existing system features are not affected by the newly developed features prior to being released to production (User Acceptance Testing).
14. Training: Assists with developing training material and training for system operation.
15. Assists with training of staff on the new features and new production releases.
16. Prepares training materials and documentation for customers and internal users. Provides training to less experienced peers.
17. Assists with data entry of archived data.
18. Multi-tasks to assist department team with tasks as assigned.
19. Initiates, prepares and edits written materials, correspondence and reports using word processors, computer spreadsheets and computer database programs.
20. Coordinates, tracks work flow and schedules projects to ensure timely completion.
21. Assists as needed with creating the department presentations and reports:
a. Creates and maintains files of in-service presentations and reports.
b. Provides logistical support for presentations, and attends in-service if needed.
c. Creates Excel data spread sheets
d. Creates PowerPoint presentations
22. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters, and OneLegacy finances.

Helpdesk Support
1.Submits online Helpdesk work orders for all IT work orders/projects in a timely manner.
2.Performs other helpdesk support duties as assigned.

Other Responsibilities:
1. Must report to work on time; must contact primary manager(s) if running late or not able to report to work.
2. Prepares reports, memos, letters and other documents, using word processing, spreadsheet, database, or presentation software (Microsoft).
3. Takes on ad hoc projects while maintaining work flow and miscellaneous general office duties and administrative support.
4. Performs all duties and responsibilities in compliance with safety guidelines, policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state and local laws.
5. Performs quality control practices as defined by the policies and procedures.
6. Supports the organization’s Standards of Professional Conduct as outlined in the OneLegacy Employee Handbook, and the mission, vision and values.
7. Follows the rules regarding personal attire outline in the OneLegacy Policy & Procedure.
8. Performs other duties and projects as assigned.
9. Assists with IT department compliance with applicable policies and procedures.
10.Assists with providing end user support for various organization systems.

Communications
1. Displays a consistent, professional degree of communication skills in person, on the phone, by e-mail and letters to internal and external communications.
2. Answers and screens incoming calls and refers callers to the appropriate party or agency.
3. Ensures that there is proper telephone coverage during normal business hours.

Secondary Job Functions:
(Although the following job functions have been identified as “secondary”, any employee capable of performing the “secondary” job functions is expected to do so.)
1. Dedicated to the mission of OneLegacy and serving its Donor Families.
2. Maintains a neat and organized work station and environment.
3. Attends meetings as required and participates on committees as directed.
4. Maintains professional growth and development through continuing education and in-service meetings.
5. Insures compliance with local and state fire and safety codes.
6. Handles confidential matters with external and internal donor, clients, vendors, processors, physicians, ME offices, etc.
7. Performs other duties and projects as assigned.

Skills and Abilities:
1. General understanding of programming languages, Microsoft SQL Server database structure, and windows server scripting languages
2. Good problem solving skills. Time management and prioritization skills are needed on a daily basis.
3. Ability to negotiate vendor terms, pricing and delivery based on specific budget and schedule requirements.
4. Compassion, patience, and empathy working with people in crisis and those in grief.
5. Recognizes limits/boundaries and appropriately seeks help.
6. Ability to honor and be sensitive to cultural, ethnic, religious, and socioeconomic diversity
7. Flexibility and ability to be productive and work with interruptions.
8. Great communication skills; written and oral.
9. Must have legible handwriting and good telephone etiquette.
10. Interpersonal skills, including the ability to create a positive impression and to deal courteously with all levels of management, staff, hospital personnel, vendors, and the general public through telephone, written and in person communications is essential.
11. High level computer skills; ability to perform word processing, and utilize spreadsheets, databases, and graphics programs on a personal computer.
12. Ability to prepare and edit complex documents.
13. Must have the ability to prioritize and bring projects and tasks to completion in a timely manner.
14. Ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority.
15. Must be creative, enthusiastic and have the ability to multi task and switch gears effectively.
16. Dictation and transcription skills, helpful.
17. Must be comfortable working with people at all organizational levels.
18. Strong organizational, detail and time management skills, essential.
19. Demonstrated dependability, sense of urgency, and high attention to detail.
20. Extensive calendar organization skills and handling of high volume of phone calls and emails.
21. Ability to work in fast paced environment
22. Must type a minimum of 40 wpm.
23. Knowledge of medical terminology is helpful.
24. Ability to lift office supplies and equipment weighing up to 50 pounds.
25. Ability to sit for prolonged periods of time while performing tasks.
26. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters, and OneLegacy finances.
27. Flexibility and willingness to learn new tasks is required.

Job Qualifications and Requirements:

Location:  Primarily Azusa Corporate, however, will be required to travel to Redlands, Orange, Bakersfield, and other facilities as needed. All OneLegacy buildings are non-smoking facilities.
Travel: The Application Analyst is occasionally required to travel by personal auto or air to meeting sites and other locations.
Work Hours: Performs a forty-hour workweek as determined by assigned shift. Assigned days and/or shift can be changed according to staffing needs.

Job Qualifications:
Education: Minimum of a Bachelor's Degree in Computer Science, Engineering or related field.
Experience: At least two (2) years related experience required and /or training or equivalent combination of education or experience.
Computer literacy and skills are a must, along with working knowledge of Microsoft Applications (Word, Excel, Access, Visio, etc).
Skills: Proficient knowledge in MS Excel, Word, PowerPoint, Internet Explorer, Chrome and Microsoft Windows. Working knowledge of web technology including ASP .NET, HTML5, CSS and JavaScript.
Preferred working knowledge of Windows AD, SharePoint, Jira and TFS
Require minimum typing speed of 40 wpm.
License: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.
Requirement: Employee must be able to pass a local government agency (coroner’s office) background check.

Salary Range: $51,251.20 - $79,435.20

Benefits

• Medical/Dental/Vision Plans –Employer pays 90% of premium cost for employee and their dependents
• 19 days of PTO
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Gym Onsite
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution
• School Loan Forgiveness