Client Care Manager chez United Veterinary Care
United Veterinary Care · Austin, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Austin
- Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital. Work with personal accountability and exceptional morale.
- Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
- Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
- Commit to providing excellent high-quality care of patients.
- Trains new staff in office procedures, hospital flow medical terminology.
- Handle all incoming phone calls/emails and determine the immediacy of care needed.
- Perform all check-ins of clients.
- Handling related inventory and supplies.
- Perform all opening and closing reconciliation of cash.
- Assist in accounts receivable process as directed and perform and review end of day balancing and closings as needed.
- Maintaining housekeeping including but not limited to all lobby areas, exam rooms, and general stocking of client or patient areas.
- Other duties as assigned.
- Performs all functions of a receptionist expertly as needed.
- Ability to adapt to an ever changing environment and handle stress and pressure calmly, with poise and tact.
- Performs all functions of a CCR expertly.
- Willingness and ability to perform clean-up duties involving animal bodily fluids and waste including but not limited to urine, feces, vomit, blood, etc.
- Maintains advanced working knowledge of the practice management system including the ability to audit and review patient visits and invoices.
- Demonstrates full comprehension of triage criteria, common veterinary medical terms, procedures, and conditions.
- Troubleshoots and manages modes of hospital communication to the hospital team as well as to the client. Promoting consistent communication within the team as well as with our clients.
- Oversee maintenance of office equipment, computers, printers, and phones.
- Inform management of any repair needs in the reception / lobby area
- “Go To” person for payment options
- Help cover planned and unplanned CSR schedule changes.
- Ability to always maintain a calm and professional demeanor.
- Attend leadership meetings and disseminate information as necessary to CCR team
- Professionally communicate with clients and resolve client complaints.
- Assist in accounts receivable process as directed and perform and review end of day balancing and closings as needed.
- Participate in the hiring of all front desk team members.
- Evaluate performance on all new hire team members at 30, 60, and 90 days.
- Execute performance improvement plans as needed for front desk team members.
- High School Diploma or GED required.
- At least 3 years of previous experience in the client service industry.
- 12+ months Veterinary Receptionist experience required, emergency experience preferred
- Experience with Microsoft Office suite products.
- Ability to multi-task, and time management skills.
- Ability to work within a team setting.
- Ability to communicate effectively.
- Ability to stand or sit at a computer station for long periods of time.
- Required to lift up to thirty (30) pounds.
- Primarily swing shift but will provide overnight or weekend coverage as needed.
- Overtime may be required
- Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire.
- Short Term Disability paid for by employer
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Flexible Spending Account or Health Savings Account options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
- Personal pet discounts.