Single Point of Access (SPOA) Specialist chez Coordinated Care Services, Inc. (CCSI)

Description

Single Point of Access (SPOA) Specialist
Onondaga County Department of Children and Family Services
Syracuse, New York [On-Site]
FULL-TIME [Nonexempt] : 40 hours

Put the CARE in your CAREER! 

At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

CCSI is partnering with the Onondaga County Department of Children and Family Services to hire a Single Point of Access (SPOA) Specialist . This position is employed by CCSI and working on behalf of the Onondaga County Department of Children and Family Services

In this role, you will be

• Serving as the contact for high need individuals in the community and a liaison to referral sources such as the local police departments, hospitals, and other community service providers.
• Partnering with individuals in need to complete an assessment of needs, explore supports, assist with problem solving and identifying long and short-term solutions, complete appropriate SPOA referrals, and consent to obtain services and community supports.
• Establishing and maintaining positive relationships and open communication with referred individuals, referral sources, governmental units, and community organizations.
• Providing education and technical assistance to community agencies, governmental units, partner programs, individuals, and walk-ins as needed.
• Processing incoming referrals, including inquiries from individuals, families, and providers, and tracking progress through to service connection.
• Sharing referrals and decision making with the identified individual to receive services through in person assessments and established intake processes.
• Facilitating and assigning community agencies selected referrals for individuals who are determined eligible.
• Creating, maintaining, and updating a list of community resources; assisting with linkages to those services; and identifying specialty services available in the community for individuals with a Serious Mental Illness (SMI).
• Collecting monthly statistical data and reports on referrals and outcomes to SPOA team.
• Traveling to local hospitals, residential facilities, client residences, training sites, and/or other community locations.
• Performing other duties as assigned.

Requirements

What You Bring :

• BS/BA degree with 2 years of human service and utilization review experience or equivalent education and work experience in behavioral health. (see CCSI's equivalency chart.)
• Familiarity with OMH guidelines, terminology, and processes.
• Computer skills proficient in Word, Excel, and Outlook
• Excellent written and verbal communication and interpersonal skills.
• Experience working with individuals with disabilities.
• Individuals with lived experience in behavioral health systems are encouraged to apply.

Additional Requirements:

• Satisfactory completion of all required background screenings.
• Be able to work flexible hours to accommodate meeting schedules.
• A valid Class D New York State Driver’s License

At CCSI, you’ll enjoy:

• Market-competitive compensation
• An award-winning Wellness@Work and employee benefits program. 
• An organization that is committed to racial equity and anti-racist practices. 
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture. 

We Are CCSI!

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
 

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI offers a regular information session for job seekers. Click here to learn more.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.