Inside Sales chez The Franklin Group

Description

 Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.
• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose: The primary purpose of the Inside Sales Representative is to provide exceptional customer service to those entering the store, ensuring that their visit to Franklin Building Supply is a positive and productive one. This role entails assisting customers, addressing their questions, and guiding them in finding the products they require. You will be responsible for loading and unloading customers’ vehicles and trailers, putting together small to medium sized material packages, and general forklift operation.

About the Sales Counter: 

• The Inside Sales Counter serves as the daily face of our company, actively engaging with and assisting customers. When customers call or walk through our doors, our Inside Sales staff warmly greet them and offer support. 
• In this dynamic role, you'll encounter a diverse range of customers and experience the daily operations of a retail facility. Working at the inside sales counter provides exposure to nearly every aspect of the building industry. Successful employees in this role are prime candidates to advance into building materials sales. 
• We are seeking individuals who are adept problem solvers, and capable of finding creative solutions to meet customer needs. 
• We foster a competitive yet team-oriented atmosphere, believing in the power of partnerships with our customers and vendors for mutual success. 
• We invest in our employees and expect them to take ownership of their opportunities and challenges. No matter the situation, we expect our employees to do what's right for the customers and the company. 
• We aim for long-term relationships with our employees, encouraging them to grow with the company and balance their personal and professional lives to support this goal. 
• We are a tight-knit team with a wide range of skillsets and interests, complementing each other to create an atmosphere of collaboration and support. We regularly engage in social activities both during the workday and outside of it and would love for our new team member to join us!

Duties and Responsibilities:

• Forklift operation: become trained and certified on a forklift; use forklift to carry out loading and unloading processes.
• Hand and power tool usage: use chainsaws, circular saws, and other tools as aids when putting together packages.
• Technology Utilization: Use your personal smartphone (with an allowance provided) alongside company-provided tools to effectively manage job tasks and responsibilities.
• Inventory Oversight: Play an active role in inventory management, ensuring materials and products are accounted for and organized.
• Process Improvement Participation: Contribute to LEAN process improvements, including constructing and maintaining visually appealing and functional retail displays.
• Facility Maintenance: Assist in maintaining a clean, safe, and operational facility by performing tasks such as restroom cleaning, trash removal, and painting.
• Continuous Learning and Growth: Embrace opportunities to enhance your skills, ensuring a commitment to excellence in every aspect of the role.

Requirements

Requirements: To excel in this role, you should embody the following attributes and qualifications:

• Customer Service-Minded: A focus on providing excellent customer service is paramount. Safety-conscious, honest, hardworking, outgoing, friendly, and expressive in your interactions.
• Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information in this field.
• Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.
• Computer and Microsoft Suite: Basic computer and MS Suite skills to support sales and customer engagement, including managing your calendar, company-wide email, and teams. 
• Problem-Solving: Independently solve problems to achieve specific objectives.
• Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
• Continuous Learning: A dedication to expanding your knowledge base and staying up-to-date with industry trends.
• Adaptability: Recognize the need for process adjustments to support business growth.
• Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.
• Safety-Focused and Certified: Possess a valid driver’s license and be prepared to become forklift certified to support safe and effective workplace operations.
• Tool Proficiency: Confidently operate hand and power tools, including chainsaws, or demonstrate a willingness to quickly learn these skills.
• Physical Strength and Resilience: Regularly lift 50–75 lbs., with the ability to occasionally handle loads exceeding 100 lbs., ensuring readiness for physical job demands.
• Weather Adaptability: Comfortable working in outdoor environments, including prolonged exposure to subzero temperatures during certain seasons.
• Team-Oriented and Collaborative: Actively participate in regular team huddles, fostering collaboration and providing candidates with an insightful perspective on team dynamics.